Documentation Specialist

FleetGO is seeking a skilled Documentation Specialist to enhance our documentation efforts for both internal and external stakeholders. This role is crucial for ensuring clarity, engagement, and functionality across our Software as a Service (SaaS) platforms.

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• Develop clear, informative articles and other content for our Help Centre as well as our internal Knowledge Base, aimed at helping users effectively navigate and utilize our SaaS applications.
  
• Utilize your knowledge of content management systems (CMS), and document management systems (DMS), to efficiently publish and manage customer and internal-focused content.
  
• Actively collaborate with other teams like the local Support and Sales Teams, Hardware/Stock Management Team, Software Development Team and the Embedded Engineering Team to gather comprehensive technical and operational information.
  
• Demonstrate excellent writing skills in English to ensure all written and visual content is clear, engaging, and easy to understand.
  
• Maintain a basic understanding of how AI capabilities relate to documentation and the importance of well-documented processes.
  
• Quickly grasp the functionality of SaaS applications and effectively document processes.
  

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• Bachelor's degree in Information Technology, Journalism, Communications, or a related field preferred.
  
• Excellent writing skills in English with a keen eye for detail and with additional languages being a plus.
  
• Proven experience in documentation, content creation, or a similar role.
  
• Familiarity with content management systems, especially Zendesk Guide, is a plus.
  
• Comfortable with technology and the ability to quickly learn and adapt to new software applications.
  
• Ability to analyse and synthesize complex information for a wide audience.
  
• Strong organizational skills, with the ability to meet deadlines in a fast-paced environment.
  

At FleetGO, you can expect an international working environment with exciting and diverse tasks, a highly motivated and committed team with flat hierarchies and short decision-making processes. We celebrate our successes with regular team events and our legendary Christmas and summer parties.

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• A performance-based remuneration.
  
• We understand the importance of a good balance between work and private life. Therefore, we offer generous vacation days, allowing our employees to enjoy time outside of work.
  
• Promoting your own development potential.
  
• Structured familiarization with our processes has top priority in the first few weeks.
  
• Numerous team events.
  
• Modern workplace.