Passenger Service Agent

4 weken geleden

Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

Job Title: Passenger Service Agent

About the Job:

We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Skytanking. As a Passenger Service Agent, you will be responsible for providing exceptional service to our airline customers and ensuring a smooth and efficient passenger experience.

Key Responsibilities:

  • Ensure that all passenger processes are completed in accordance with CAA and DfT regulations and airline procedures.
  • Provide a consistently high level of service to passengers, ensuring their experience is exceptional and memorable.
  • Complete check-in and boarding processes for passengers and their baggage, in accordance with EASA and CAA regulations and airline policies.
  • Meet or exceed performance targets and Key Performance Indicators (KPIs) set by the airline or Skytanking.
  • Provide excellent customer service and maintain a positive attitude in a fast-paced environment.
  • Work collaboratively as part of the Front of House team to maximize teamwork and efficiency.
  • Ensure that all equipment, such as wheelchairs, is checked and meets health and safety standards.
  • Communicate effectively with other departments to maximize teamwork and efficiency.
  • Read and understand station instructions at the start of each shift to ensure awareness of any relevant changes.
  • Handle customer complaints and issues, where possible, and inform supervisors.
  • Report incidents or accidents involving customers, staff, equipment, or aircraft to supervisors immediately.
  • Complete all paperwork and administrative tasks in a timely manner and communicate relevant information as needed.
  • Ensure that all work areas, such as check-in desks, ticket counters, and gates, are safe and report any issues.

Requirements:

  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Minimum 1 year of experience as a ground steward or in a similar role.
  • Completed MBO-4 education, preferably in Aviation Services or Travel & Hospitality.
  • Availability to work irregular hours and weekends.
  • Ability to perform tasks with accuracy, efficiency, and safety within set time limits.
  • Valid driver's license.
  • Ability to communicate in Dutch and English.

What We Offer:

  • A weekly repeating roster (6 days on, 3 days off).
  • Opportunities for career growth in a rapidly expanding company in an international environment.
  • Vacation pay of 8% of your basic salary.
  • 22.5% overtime pay on top of your basic hourly rate.
  • Other allowances for tasks such as de-icing or first aid on top of that.
  • Reimbursement for travel costs up to 20 km one way (max. €9.20 per day).
  • If you travel to work by public transport, your reimbursement will be a maximum of €16.20 per day.

  • Passenger Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Job Title: Passenger Service AgentAbout the Job:We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Skytanking. As a Passenger Service Agent, you will be responsible for providing exceptional service to our airline customers and ensuring a smooth and efficient passenger experience.Key Responsibilities:Ensure...

  • Passenger Service Agent

    3 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Job Title: Passenger Service AgentAbout the Job:We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Skytanking. As a Passenger Service Agent, you will be responsible for providing exceptional service to our airline customers and ensuring a smooth and efficient passenger experience.Key Responsibilities:Ensure...

  • Passenger Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Job Title: Passenger Service AgentAbout the Job:We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Skytanking. As a Passenger Service Agent, you will be responsible for providing exceptional service to our airline customers and ensuring a smooth and efficient passenger experience.Key Responsibilities:Ensure...

  • Passenger Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Job SummaryWe are seeking a highly motivated and detail-oriented Passenger Service Agent to join our team at Skytanking. As a Passenger Service Agent, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient check-in and boarding process, and maintaining a high level of professionalism in a...

  • Passenger Service Representative

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Front of House Team as a Passenger Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient experience from check-in to departure.Key ResponsibilitiesEnsure...

  • Passenger Service Representative

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Je takenAls Passenger Service Representative bij Skytanking ben je onderdeel van het Front of House Team. Je ondersteunt de Passenger Services Manager bij het bieden van een consistent professioneel en uitzonderlijk hoog niveau van service aan onze klanten. Alle processen moeten soepel, tijdig en nauwkeurig worden uitgevoerd.Je verantwoordelijkhedenProcessen...

  • Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland SIXT Netherlands Voltijd

    FunctiebeschrijvingBij SIXT Netherlands zijn wij op zoek naar een Service Agent die zich aansluit bij onze dynamische en energiek team. Als Service Agent draai jij mee in de actie van auto's klaarmaken en voer je de incheck uit. Je bent de held die auto's oppikt en aflevert op verschillende locaties, met als extra verantwoordelijkheid het afhandelen van...

  • Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland SIXT Netherlands Voltijd

    FunctiebeschrijvingBij SIXT Netherlands zijn wij op zoek naar een Service Agent die zich aansluit bij onze dynamische en energiek team. Als Service Agent draai jij mee in de actie van auto's klaarmaken en voer je de incheck uit. Je bent de held die auto's oppikt en aflevert op verschillende locaties, met als extra verantwoordelijkheid het afhandelen van...

  • Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland SIXT Netherlands Voltijd

    FunctiebeschrijvingBij SIXT Netherlands zijn wij op zoek naar een Service Agent die zich aansluit bij onze dynamische en energiek team. Als Service Agent draai jij mee in de actie van auto's klaarmaken en voer je de incheck uit. Je bent de held die auto's oppikt en aflevert op verschillende locaties, met als extra verantwoordelijkheid het afhandelen van...

  • Passenger Service Agent

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Je takenProcessen en activiteiten voltooien in overeenstemming met zowel CAA- als DfT-regelgeving en luchtvaartmaatschappij(en), luchthaven(s) en bedrijfsprocedures.Zorgen dat de algehele passagierservaring van passagiers die door Skytanking worden afgehandeld, te allen tijde van een uitzonderlijk niveau is.Het incheck- en instapproces voor passagiers en hun...

  • Customer Service Representative

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Service AgentAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Prodrive Technologies. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, resolving their queries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 maand geleden

    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Service AgentAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at Prodrive Technologies. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...

  • Customer Service Representative

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Service AgentAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at Prodrive Technologies. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...

  • Service Agent

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland SIXT Netherlands Voltijd

    FunctiebeschrijvingBij SIXT Nederland draai je mee in de actie van auto's klaarmaken. Je checkt de binnenkomende auto's en voert de incheck uit. Ook ben je de held die auto's oppikt en aflevert op verschillende locaties, met als extra verantwoordelijkheid het afhandelen van eventuele schades.Wat hebben wij in petto?Een dynamische rol binnen een jong en...

  • Service Agent

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland SIXT Netherlands Voltijd

    VacatureomschrijvingWat ga je doen:Auto's gereed maken voor de verhuurAuto's die binnenkomen controleren en incheckenAuto's ophalen en afleveren op locatieAfhandelen van eventuele schadesWat bieden wij:Een afwisselende functie binnen een jong en dynamisch team met de kans om door te groeien binnen SIXTSalaris van € 2.440,- bruto per maandWeekend- en andere...

  • Customer Service Representative

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland Enterprise Car Sharing & Rental Netherlands Voltijd

    Job Description:Are you a people person with a passion for cars? Do you enjoy working in a fast-paced environment where no two days are the same? We're looking for a Customer Service & Sales Agent to join our team at Enterprise Car Sharing & Rental in Eindhoven Airport.Key Responsibilities:Provide exceptional customer service to our clients, handling every...

  • Cloud Support Specialist

    1 maand geleden

    Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd € 2.500 - € 3.000

    Cloud Support AgentAs a Cloud Support Agent at Undutchables, you will collaborate closely with your team and other departments to provide high-quality support to our partners.You will be responsible for supporting the French-speaking partner network with questions regarding our cloud services.With a strong foundation in IT and a willingness to adapt to...

  • Ramp Operations Specialist

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland Skytanking Voltijd

    Job Title: Platform EmployeeAbout the Job:We are seeking a highly motivated and experienced Platform Employee to join our team at Skytanking. As a key member of our Ramp Operations Team, you will be responsible for ensuring the smooth and efficient handling of passenger baggage and aircraft turnaround processes.Key Responsibilities:Complete processes and...

  • Bakery Assistant

    3 weken geleden

    Eindhoven, Noord-Brabant, Nederland NS Voltijd

    Join Our Team at NSWe are seeking a motivated and enthusiastic individual to join our team as a Bakery Assistant at our train stations. As a key member of our team, you will be responsible for ensuring the smooth operation of our bakery and sales areas.Key Responsibilities:Assist with the preparation and sale of baked goods and other productsProvide...

  • Technical Support Specialist

    2 maanden geleden

    Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a skilled Technical Support Agent to provide top-notch technical assistance to our clients. The ideal candidate will possess a strong background in computer science and have at least two years of experience in a technical support role. Key responsibilities include troubleshooting technical issues, providing solutions, and...