Senior Customer Service Operations Manager
1 dag geleden
Noblesse Recruitment is seeking a highly skilled Senior Customer Service Operations Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring the seamless delivery of customer services.
About the RoleWe are looking for a results-driven individual with exceptional leadership skills to oversee the day-to-day operations of our Customer Service department. The ideal candidate will have a proven track record in logistics and management, with experience in leading teams and driving process improvements.
Responsibilities- Coordinate order processes and affairs within the team to ensure efficient service delivery.
- Collaborate with the Customer Services Manager to conduct annual employee evaluations.
- Act as a point of contact for internal departments, external parties, and the CS Manager.
- Manage full invoicing based on activities performed and services provided to customers.
- Troubleshoot customer issues and resolve problems related to terminals if necessary.
- Minimum Bachelor's degree with at least 6 years of experience in logistics and management.
- Proven track record in leading a team.
- Thorough knowledge of customer care processes, order-to-cash, inventory management, and logistics.
- Familiarity with relevant laws and regulations.
- Fluency in Dutch and English (verbal and written) is mandatory.
- A challenging and responsible job in a growing organization where safety is paramount.
- An excellent fringe benefits package.
- Career opportunities within the organization.
- The chance to follow training courses through our intercompany Academy.
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