Senior Customer Service Operations Manager

1 dag geleden


Rotterdam, Zuid-Holland, Nederland Noblesse Recruitment Voltijd
Job Overview

Noblesse Recruitment is seeking a highly skilled Senior Customer Service Operations Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring the seamless delivery of customer services.

About the Role

We are looking for a results-driven individual with exceptional leadership skills to oversee the day-to-day operations of our Customer Service department. The ideal candidate will have a proven track record in logistics and management, with experience in leading teams and driving process improvements.

Responsibilities
  • Coordinate order processes and affairs within the team to ensure efficient service delivery.
  • Collaborate with the Customer Services Manager to conduct annual employee evaluations.
  • Act as a point of contact for internal departments, external parties, and the CS Manager.
  • Manage full invoicing based on activities performed and services provided to customers.
  • Troubleshoot customer issues and resolve problems related to terminals if necessary.
Requirements
  • Minimum Bachelor's degree with at least 6 years of experience in logistics and management.
  • Proven track record in leading a team.
  • Thorough knowledge of customer care processes, order-to-cash, inventory management, and logistics.
  • Familiarity with relevant laws and regulations.
  • Fluency in Dutch and English (verbal and written) is mandatory.
What We Offer
  • A challenging and responsible job in a growing organization where safety is paramount.
  • An excellent fringe benefits package.
  • Career opportunities within the organization.
  • The chance to follow training courses through our intercompany Academy.


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