Technical Support Specialist

6 dagen geleden


Zoetermeer, Zuid-Holland, Nederland Hemmersbach GmbH & Co. KG Voltijd
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Hemmersbach GmbH & Co. KG.

This is an exciting opportunity for someone who enjoys working with cutting-edge technology and providing top-notch support to end-users.

About the Role
  • We are looking for an experienced IT Support Engineer to diagnose, troubleshoot, and resolve hardware, software, and operating system issues.
  • The ideal candidate will have excellent communication skills in both Dutch and English to interact with local end-users and provide online support.
  • You will be responsible for implementing software and operating systems using SCCM or other deployment technologies.
  • Prior work experience as an IT Support Engineer is required.
Key Responsibilities:
  1. Diagnose and resolve technical issues related to hardware, software, and operating systems.
  2. Provide exceptional support to end-users through various communication channels.
  3. Implement software and operating system updates using SCCM or other deployment technologies.
  4. Analyze errors and maintain hardware to ensure smooth operation.
  5. Document problem resolution in a ticketing system.
  6. Manage IT assets effectively and maintain accurate records.
  7. Travel to client locations to provide on-site support as needed.
Requirements:
  • Proven experience in diagnosing, troubleshooting, and resolving technical issues.
  • Excellent communication and interpersonal skills.
  • Proficiency in implementing software and operating systems using SCCM or other deployment technologies.
  • Prior work experience as an IT Support Engineer is mandatory.
  • A valid driver's license is required for on-site visits.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities to work with leading-edge technology.
  • A collaborative and supportive work environment.
  • Chances for professional development and growth.
  • A positive and rewarding company culture.


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