Technical Support Specialist
6 dagen geleden
About the Role
DECIDE4ACTION is seeking a talented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our users and clients, ensuring their success with our products.
Key Responsibilities
- Handle daily user queries and triage issues efficiently on our ticketing system.
- Maintain and report user issues to the development team.
- Build and maintain trusted relationships with our clients.
- Manage new user requests, from access management to software updates and troubleshooting.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related field.
- 2-3 years of experience in a technical support role.
- Exceptional communication and interpersonal skills.
- Experience or knowledge in SQL Databases.
- Network skills, including SSL certificates, Windows, and Firewall.
- Knowledge of Windows architecture.
- Experience in conducting training sessions.
- Eagerness to learn.
Language Requirements
- Dutch (required).
- English (required).
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