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Transition Manager
2 maanden geleden
CBRE Data Centre Solutions is a leading provider of fully integrated real estate, facilities, and technology solutions for data centre owners, occupiers, and investors worldwide. As a dedicated business line within CBRE, we deliver expert solutions across the entire data centre lifecycle.
We offer our employees a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to excellence and innovation, and we are seeking a skilled Transition Manager to join our team in Amsterdam, Frankfurt, Paris, or Oslo.
Key Responsibilities- Manage and support the delivery of transitions within governance and timescales, ensuring client readiness prior to service commencement.
- Escalate client concerns and provide follow-up on outstanding deliverables required for client go-live.
- Host transition kick-off meetings and internal/client-facing transition meetings.
- Assign ownership and accountability for all tasks included within the transition plan.
- Identify gaps or missing critical information during the handoff from sales and solution design to the implementation phase.
- Ensure CBRE operational teams are fully prepared for the transition from the client enablement team.
- Support the Transition Director for Europe by creating and providing regular reports suitable for senior management.
- Manage the virtual transition team to monitor and report on pre- and post-launch concerns to critical stakeholders.
- Report weekly and monthly on the status of all workstreams within each live transition.
- 5+ years of experience in the data centre industry with operational or project management and implementation experience; operational service management preferred.
- Process improvement skill set.
- Excellent written and verbal communication and presentation skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable, and courteous service directly to clients.
- Ability to effectively present information.
- Ability to understand the critical path of any transition delivery and report and escalate as required.
- Ability to respond effectively to sensitive issues, demonstrating a high level of self-direction and decision-making.
- Basic knowledge of technology and financial terms and principles, with the ability to calculate simple figures such as percentages.
- Ability to analyze and interpret complex documents, solve advanced problems, and deal with various options in complex situations.
- Demonstrable experience with implementations of services and/or software solutions.
- Proficient skills with Microsoft Office (Word, Excel, PowerPoint, Outlook, Project) and Smartsheets.
- Comfortable working in a fast-moving environment with dynamic objectives.
- Future-proof job opportunity with a true development guarantee at the world's largest supplier of fully integrated data centre services.
- International working environment with inspiring cross-border career opportunities.
- TOP trainings with internationally recognized state-of-the-art certifications, as well as through our own GWS Academy.
- Attractive salaries with an annual salary increase, good bonuses, fixed pension scheme, and optional collective health and home insurance, as well as other good social benefits.
- 8.33% holiday pay, 25 fixed days of leave, up to 10 days of leave that can be purchased, and 2 bonus days of leave if you have not been sick for 1 year.
- Creative working culture with challenging responsibilities and a high level of autonomy.
- Diversity, occupational safety, and work-life balance are practiced values.