Customer Operations Specialist

2 maanden geleden

Rijswijk, Zuid-Holland, Nederland Movado Group Voltijd

About the Role

We are seeking a highly skilled Customer Operations Specialist to join our team in Europe. As a key member of our central Customer Operations Team, you will be responsible for supporting our Wholesale Retailers, Travel Retailers, and Distributors for all order-to-cash transactions.

Key Responsibilities

  • Manage an assigned customer set of Key & Independent Accounts
  • Build strong relationships with Sales, Marketing, and Finance teams to ensure seamless execution of all tasks
  • Participate in regular team and sales meetings as requested
  • Order & backlog management, including outbound orders, pro forma invoices, returns, and manual credit and debits for assigned customers
  • Review and manage order management across your assigned customer set to maximize supply fill rates and achieve quarterly targets
  • Support and train users/customers on our B2B Portal
  • Manage alongside the team all central mailboxes to ensure timely and efficient responses
  • Generate open order, backlog, and other ad-hoc reports as required

Requirements

  • Strong communication & written skills in English and European languages considered an advantage
  • 3-4 years of experience in a similar role, preferably in a B2B setting
  • Strong attention to detail and result-driven
  • Strong relationship-building skills and service-minded
  • Order & backlog management experience
  • Good organizational and planning skills
  • Strong team player
  • Experience in SAP or another ERP system as well as Excel

About Us

We are a leading watchmaker with a global presence. Our company designs, sources, and distributes multiple brands in the Watch and Jewellery segment worldwide. We operate warehouses in the UK, the Netherlands, Switzerland, and Hong Kong to support our EU business.

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