Senior Public Sector Customer Transformation Manager

1 week geleden

Utrecht, Utrecht, Nederland Idean Voltijd
Join Our Team as a Senior Public Sector Customer Transformation Manager

We are seeking a highly skilled Senior Public Sector Customer Transformation Manager to join our team at Idean. As a key member of our Customer Transformation practice, you will be responsible for delivering high-impact consulting engagements to our clients in the public sector.

About the Role

The ideal candidate will have a strong background in customer experience strategy, execution, and design, with a proven track record of delivering successful projects in the public sector. You will be responsible for leading projects from start to finish, driving blended teams of management consultants, experience designers, and technology experts to deliver according to plan, scope, quality, and time.

Key Responsibilities
  • Lead projects and client engagements in collaboration with clients
  • Define project management structure, streams, based on established business objectives and strategy
  • Run projects from start-to-finish and drive blended teams of management consultants, experience designers, and technology experts to deliver according to plan, scope, quality, and time
  • Guide and conduct customer/user research to identify what customers love. Design, build, test, and scale prototypes and Minimal Lovable Products (MvPs)
  • Work in an agile delivery setting
  • Simplify and bring clarity to challenging situations, models, and issues to create structured actions
  • Mentor and coach others to deliver quality results and promote others' professional development
Requirements
  • 6+ years of experience in building better experiences through CX Strategy/execution, Design & Performance, Service Design, and/or; nurturing lasting relationships through Marketing Strategy & Performance, Real-time Marketing Activation, Loyalty, and/or; forming stronger teams through Organizational Design for Innovation, and/or; mastering scalable operations through Commerce & Service Strategy/execution, Connected Marketing, and Customer Platforms
  • Experience in managing the successful delivery of consulting engagements, digital projects, and/or launching & scaling prototypes/MvPs across multiple clients
  • Demonstrates ability to provide coaching to junior team members and lead a team of consultants on a project
  • Experience with an established management consulting firm and/or leading (digital) agency. Exposure to one or more of Consumer Products and Retail, Energy & Utilities, Financial Services, Manufacturing, or Public sectors is highly preferred
  • Drives client proposals and RFP responses from initial brief to final presentations
  • Strong core consulting skills, including: meeting & workshop facilitation and management, PowerPoint skills, and sharp eye for quality deliverables, in combination with the willingness to go the extra mile
  • Is aware of leading customer platforms (e.g. Figma, Adobe, Salesforce), understands how to make impact with different digital platforms, and takes this into consideration during the research phase of a project
  • Experience in the application of methodologies such as Customer Journey Design, Business Model Canvas, Service Design, Agile, Scrum
  • Masters degree is required
  • Willingness to travel to client locations (abroad)
  • Proficiency in Dutch and business-level ability in English
What We Offer

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. As a Senior Public Sector Customer Transformation Manager, you will have the chance to work on high-impact projects, collaborate with a talented team of professionals, and contribute to the growth and success of our Customer Transformation practice.

We are an equal opportunities employer and welcome applications from diverse candidates. Please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.

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