Senior Consultant Customer Transformation Expert
2 weken geleden
We are seeking an experienced Senior Consultant Customer Transformation to join our team at Idean. As a key member of our Customer Transformation team, you will be responsible for delivering high-quality consulting services to our clients, driving business growth, and developing innovative solutions to complex customer experience challenges.
About the RoleThis is an exciting opportunity to work with a global network of studios, each with a thriving in-person and vibrant virtual culture. Our team is passionate about improving the human experience through design, and we are looking for someone who shares our vision and values.
Key Responsibilities- Develop and deliver high-quality consulting services to clients, including strategic design, customer journey mapping, and service design.
- Lead and collaborate with cross-functional teams to drive business growth and innovation.
- Conduct research and analysis to identify customer experience opportunities and develop innovative solutions.
- Build and maintain strong relationships with clients and stakeholders.
- Stay up-to-date with industry trends and best practices in customer experience and design.
- 3+ years of experience in customer experience strategy, design, or a related field.
- Proven track record of delivering high-quality consulting services to clients.
- Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about improving the human experience through design, and we are looking for someone who shares our vision and values.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about customer experience and design, and are looking for a challenging and rewarding role, please submit your application.
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