Customer Transformation Consultant

3 dagen geleden

Utrecht, Utrecht, Nederland Idean Voltijd
Customer Transformation Consultant

Are you passionate about creating better experiences for people and advising top clients to make bolder choices that define the vision for the future?

As a Customer Transformation Consultant at frog, you will be part of a global network of studios, each with a thriving in-person and vibrant virtual culture. You will work on a huge variety of projects, some larger than others, so you can gain a wealth of experience quickly. You will be relentlessly customer-focused, working across various industries and environments to define new strategies, and designing new ways for our clients to win.

Key responsibilities include:
  • Designing and developing customer experiences
  • Managing your own topics and/or stream/project with timelines and a wide array of stakeholders
  • Gathering and analysing customer data through web behaviour, financial data, or qualitative interview methods to get to customer insights, to build personas and/or customer journeys

What makes you a good fit for this role?

If you have prior experience or exposure to business methodologies like Agile, Design Thinking, Service Blueprinting, Business Model Canvas, and alike, and a master's degree in the field of Business, Strategy, Design, or Marketing, you will be a great fit for this role. You should also be able to speak and write English at the business level, and able to speak and write Dutch (or want to learn to speak Dutch), any other language is a plus.

We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

We are happy to discuss this role further with you. Please do not hesitate to contact us.

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