Customer Experience Architecture Lead
3 weken geleden
About the Role
We are seeking a highly skilled Customer Experience Architecture Lead to join our team at dentsu. As a key member of our organization, you will be responsible for leading the development and implementation of customer experience architecture solutions that drive business growth and customer satisfaction.
Key Responsibilities
- Lead a team of solution consultants, business/information analysts, and customer process managers to deliver comprehensive and effective CX solutions.
- Develop and implement a strategic vision for customer experience architecture within the organization.
- Align departmental goals with overall business objectives and drive the adoption of cutting-edge CX strategies and best practices.
- Provide expert guidance on customer experience architecture, platform selection, implementation, and process management.
- Oversee the implementation and execution of CX platforms and tools, ensuring projects are completed on time, within scope, and within budget.
Requirements
- Minimum of 5 years of experience in customer experience architecture, platform implementation, or a related field.
- Demonstrated ability to lead and develop teams, with strong leadership and team management skills.
- Deep understanding of CX architecture, platform selection, and implementation, with excellent communication and presentation skills.
- Proficiency in project management methodologies and strong problem-solving and decision-making abilities.
What We Offer
- An international work environment with a team of professionals from diverse backgrounds and specializations.
- A challenging position at a successful company in a growing market, with opportunities for growth and development.
- A hybrid work model, with a balance of office and remote work, and a good salary and excellent fringe benefits.
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