Customer Experience Specialist
4 weken geleden
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, globally connected environment? If so, we invite you to join our team at Maersk as a Customer Experience Consultant.
About the RoleAs a Customer Experience Consultant, you will play a critical role in creating tailored logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your expertise will be instrumental in managing the shipment process, coordinating with global logistics teams, and ensuring seamless execution of the whole shipment life cycle.
Key Responsibilities- Build strong customer relationships and stay curious about customer business needs and drivers to better serve them and identify new business opportunities.
- Ensure the shipment life cycle is executed smoothly, monitor service-level agreements, and identify root causes if expectations are not met.
- Coordinate with the commercial organization on customer commitments and forecasts.
- Advise Maersk management on potential service failures and trends.
- Drive continuous improvement to satisfy customers and ensure we do things better and smarter.
- Support the digitization agenda by positively influencing customers' uptake of new e-features.
- An exciting job opportunity in an internationally growing business environment characterized by high pace.
- A team with motivated and engaged people from diverse backgrounds.
- The possibility to work from home for a few days per week (after the onboarding period).
- International career opportunities.
- An attractive compensation package including an annual bonus based on the company's performance.
We are looking for a motivated, persistent, and enthusiastic person with a can-do attitude and a passion for solving complex issues. If you have previous experience in a customer-facing role, experience in logistics or ocean transport is a plus. Proficiency in both written and verbal communication in English is required, and Dutch is a nice to have.
We are committed to creating a workplace that is inclusive and diverse, where everyone has the opportunity to thrive. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
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