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Laboratory Equipment Support Specialist
1 week geleden
About the Role:
We are seeking a skilled Laboratory Equipment Support Specialist to join our team at Undutchables. As a pivotal part of our organization, you will be responsible for ensuring the seamless management of service requests for laboratory equipment across hospitals, universities, and pharmaceutical organizations in Europe.
Your Key Responsibilities:
- Respond to customer service requests promptly and professionally.
- Create and manage service calls in our King software system.
- Coordinate service visits, ensuring efficient scheduling and communication between customers and engineers.
- Arrange all necessary logistics for service visits.
- Verify and process new orders in collaboration with the sales team and customers.
- Accurately enter order data into the King software package.
- Maintain clear and effective communication with customers, providing updates and handling inquiries.
- Liaise with internal departments to ensure smooth processing and delivery of services.
Required Skills and Qualifications:
To succeed in this role, you will need:
- A degree in Business Administration, Logistics, or a related field.
- Previous experience in a service coordinator or customer service role.
- Proficiency in German (mandatory) and good knowledge of Dutch and English (mandatory).
- Experience with King software package or similar ERP systems.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
We offer a range of benefits to support your career development and well-being, including:
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The opportunity to work with a diverse range of clients and projects.
