Live Operations Specialist
5 dagen geleden
Pearl Abyss Europe is seeking a highly skilled Live Operations Specialist to join its European Publishing Office. As a key member of the team, you will be responsible for ensuring the smooth operation of our live services, including Black Desert Online, Shadow Arena, and upcoming releases.
Key Responsibilities:
- Monitor and maintain the game's live service, including server maintenance and content updates.
- Assist in creating and executing in-game events, as well as responding to live game issues.
- Work closely with the Customer Support team and Community Managers to solicit feedback and suggestions for game improvement.
- Stay up-to-date on the latest game updates to provide proper support to the player base.
- Investigate and document game exploits, bugs, and other technical issues.
Requirements:
- Native level fluency in Korean and one of the following languages: French/German/Spanish.
- Professional level fluency in English.
- Bachelor's degree or equivalent work experience.
- Minimum 1 year of work experience in the video game industry, especially in CS, QA, live-ops community management, or related field.
- Extensive knowledge and gameplay experience of MMORPG.
- Prior experience/interactions with gaming communities.
- Technical knowledge of online game live service.
- Strong customer service ethic and great interpersonal communication skills.
- Creativity, curiosity, and a willingness to learn and grow.
- Professional and mature demeanor along with strong time-management and organization skills.
Benefits:
- Competitive salary.
- 25 days of Paid Leave.
- Public Transport Expenses Coverage - maximum €400/month.
- Lifestyle Wallet - Gift Cards worth €150/month.
- Personal and Professional Growth Wallet - €1,200/year.
- Monthly Health Care Allowance - €100/month.
- Special Benefits for birthdays and summer- and winter holidays - €600/year.
- Sponsored Lunch in the office.
- Free Snacks and Refreshments.
- Free medical check-up.
- Healthy Lifestyle Support: gym memberships, e-bike leasing, therapy sessions.
Pearl Abyss Europe is an equal-opportunity employer committed to creating a diverse and inclusive workplace environment. We adhere to the EU's GDPR, including the protection of personal data. Personal information will not be disclosed to unauthorized parties and only the information you provide will be utilized during the recruitment process.
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