EMEA Ecommerce Operations Specialist

3 dagen geleden

Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

Job Title: EMEA Ecommerce Operations Specialist

About the Role:

The Ecommerce Operations Coordinator will be working inside of the Digital Commerce team for EMEA involved in the online purchase experience on our 14 European websites, more precisely in the eCommerce Operations team. You will be improving the after sales experience, the payment gateway performance and management, Ecom logistics and the rider post purchase satisfaction, as well as helping countries roll-out improvements and projects along with Specialized Global.

Responsibilities:

  • Support markets in promotional activities by creating and managing coupons, promo rules, and delivery mode adjustments
  • Lead the management of promotional rules in Hybris for the EMEA region
  • Analyze and report on key performance metrics, including weekly/monthly sales, new product sell-through, and offer code performance
  • Manage daily reporting on payments, fraud, and order fallout, preparing monthly reports for stakeholders
  • Support end-to-end projects focused on enhancing the rider experience, particularly in payments, returns, and cancellations (Specialized.com)
  • Lead Platform Operations Reporting for programs such as the Pro Program and Employee Purchase Program, including their variations
  • Manage corporate deals for the Pro Program
  • Lead monthly reviews on Platform Operations performance
  • Conduct financial reconciliation with Swiss teams on a monthly basis
  • Act as the primary contact for local rider care teams, providing immediate support for ecommerce orders and assisting with platform management (Yext, Salesforce)
  • Review cancellations, collaborate with Rider Care teams to recover sales, and offer Pay by Links when necessary
  • Work closely with Customer Service Representatives to enhance the post-sale delivery experience through accurate delivery information

Requirements:

  • 3 years of work experience with ecommerce operation, logistic, consumer service
  • Service oriented and hands-on approach
  • Acute attention to detail in all aspects of responsibilities.
  • Strong and proven analytical skills.
  • Excellent MS Office skills (MS Excel, MS PowerPoint).
  • Service oriented and hands-on approach.
  • Experience with a website back-end platform (Hybris is preferred) and with an ERP (Oracle).
  • Advanced oral and written communication skills (English required, any other European language is a plus).
  • Experience on project management and business development
  • Knowledge and understanding of ecommerce operations and logistics.
  • Good communication with stakeholders at different levels

  • EMEA Ecommerce Operations Specialist

    1 week geleden

    Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

    Job Title: EMEA Ecommerce Operations SpecialistSpecialized Europe B.V. is seeking an Ecommerce Operations Specialist to join our EMEA team. The successful candidate will be responsible for improving the after-sales experience, payment gateway performance, and ecom logistics.Key Responsibilities:Support markets in promotional activities by creating and...

  • EMEA Ecommerce Operations Specialist

    6 dagen geleden

    Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

    **Job Title:** EMEA Ecommerce Operations Specialist**Job Summary:** We are seeking a highly skilled Ecommerce Operations Specialist to join our Digital Commerce team in EMEA. The successful candidate will be responsible for improving the after-sales experience, payment gateway performance, and management, as well as ecom logistics and rider post-purchase...

  • European B2B Operations Specialist

    4 weken geleden

    Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

    European B2B Operations SpecialistAt Specialized Europe B.V., we're looking for a skilled European B2B Operations Specialist to join our growing B2B team. As a key member of our operations team, you'll play a crucial role in maintaining our B2B website and ensuring seamless customer experiences.Key Responsibilities:Manage and maintain our B2B website,...

  • European B2B Operations Specialist

    1 maand geleden

    Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

    European B2B Operations SpecialistAt Specialized Europe B.V., we're looking for a skilled European B2B Operations Specialist to join our growing B2B team. As a key member of our team, you'll be responsible for maintaining our B2B website and ensuring it meets our business goals.Key Responsibilities:Manage and maintain our B2B website, including product...

  • European B2B Operations Specialist

    4 weken geleden

    Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

    European B2B Operations SpecialistAt Specialized Europe B.V., we're looking for a skilled professional to join our growing B2B team. As a European B2B Operations Specialist, you'll play a crucial role in maintaining our B2B website and ensuring a seamless customer experience.Key Responsibilities:Manage and maintain our B2B website, including product catalog...

  • Manufacturing Business Operations Specialist

    1 week geleden

    Arnhem, Gelderland, Nederland beBee Professionals Voltijd

    We are seeking a Manufacturing Business Operations Specialist to analyze and interpret data related to manufacturing processes, identify areas for improvement, and develop strategies to optimize production. The ideal candidate will have a Bachelor's degree in Business Administration, Engineering, or a related field, and experience in data analysis, process...

  • Policy Advisor Operations Specialist

    3 dagen geleden

    Arnhem, Gelderland, Nederland Alliander Voltijd

    Ben jij de ideale kandidaat voor onze rol van Policy Advisor Operations?We zijn op zoek naar een ervaren beleidsadviseur die zich kan inzetten voor de ontwikkeling en implementatie van beleidsregels ter ondersteuning van dagelijkse systeemoperaties. Als Policy Advisor Operations onderzoek, ontwikkel en implementeer je beleidsregels om de naleving van...

  • Policy Advisor Operations Specialist

    4 weken geleden

    Arnhem, Gelderland, Nederland Alliander Voltijd

    Ben jij de ideale kandidaat voor onze Policy Advisor Operations?We zijn op zoek naar een ervaren beleidsadviseur die onze afdeling System Operations kan ondersteunen bij het ontwikkelen en implementeren van beleidsregels. Als Policy Advisor Operations ben je verantwoordelijk voor het analyseren van huidige beleidsregels, het identificeren van...

  • Policy Advisor Operations Specialist

    2 weken geleden

    Arnhem, Gelderland, Nederland Alliander Voltijd

    Ben jij de ideale kandidaat voor onze Policy Advisor Operations?We zijn op zoek naar een ervaren beleidsadviseur die onze afdeling System Operations kan ondersteunen bij het ontwikkelen en implementeren van beleidsregels. Als Policy Advisor Operations ben je verantwoordelijk voor het analyseren van huidige beleidsregels, het ontwikkelen van effectieve...

  • Maritime Operations Specialist

    6 dagen geleden

    Arnhem, Gelderland, Nederland Rivertech Voltijd

    Key Responsibilities:You will play a crucial role in ensuring the safe and efficient operation of our vessels. This includes assisting with docking and undocking procedures, setting up and removing gangways and mooring lines, and maintaining, repairing, and cleaning the ship and its equipment.Additional Responsibilities:Support all ship operations and...

  • Policy Advisor Operations Specialist

    2 weken geleden

    Arnhem, Gelderland, Nederland Alliander Voltijd

    Ben jij de ideale kandidaat voor onze Policy Advisor Operations?We zijn op zoek naar een ervaren beleidsadviseur die onze afdeling System Operations kan ondersteunen bij het ontwikkelen en implementeren van beleidsregels. Als Policy Advisor Operations ben je verantwoordelijk voor het analyseren van huidige beleidsregels, het identificeren van...

  • Maritime Operations Specialist

    1 maand geleden

    Arnhem, Gelderland, Nederland Rivertech Voltijd

    About the Role:We are seeking a skilled and experienced Sailor to join our team at Rivertech. As a key member of our shipboard support team, you will play a vital role in ensuring the safe and efficient operation of our vessels.Key Responsibilities:Assist with docking and undocking procedures, setting up and removing gangways and mooring lines to ensure safe...

  • Policy Advisor Operations Specialist

    6 dagen geleden

    Arnhem, Gelderland, Nederland Alliander Voltijd

    Ben jij de ideale kandidaat voor ons team?We zijn op zoek naar een Policy Advisor Operations die ons bij kan helpen bij het ontwikkelen en implementeren van beleidsregels ter ondersteuning van dagelijkse systeemoperaties.Als Policy Advisor Operations ben je verantwoordelijk voor het analyseren van huidige beleidsregels, samenwerken met interne en externe...

  • High Voltage Operations Specialist

    6 dagen geleden

    Arnhem, Gelderland, Nederland TenneT Voltijd

    About the RoleTenneT is driving the energy transition forward by growing rapidly to contribute to a better and greener supply of affordable energy. We are seeking a passionate colleague to join our team at Arnhem Rijnpoort and contribute to our success.The 2GW Operations division is being set up to prepare for the operational phase of the 2GW Grid Connection...

  • Maritime Operations Specialist

    3 dagen geleden

    Arnhem, Gelderland, Nederland Rivertech Voltijd

    Key Responsibilities:You will be responsible for assisting with the safe docking and undocking of the ship, as well as ensuring the smooth boarding and disembarking of guests by setting up and removing gangways and mooring lines.Maintenance, repair, and cleaning of the ship and its equipment are also crucial aspects of this role.You will support all ship...

  • Warehouse Worker

    4 weken geleden

    Arnhem, Gelderland, Nederland Adecco Voltijd

    Job Opportunity at DHL eCommerceAre you looking for a challenging job in a dynamic warehouse environment? We have an exciting opportunity for a Warehouse Employee at DHL eCommerce in Arnhem. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our warehouse.Responsibilities:Sort packages arriving on a conveyor beltUse...

  • Retail Marketing Specialist

    3 weken geleden

    Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

    Retail Marketing SpecialistAs a key member of our EMEA Marketing Team, you will play a crucial role in bringing our brand to life in stores across the region. Your focus will be on executing global new product introduction (NPI) plans, ensuring timely and impactful execution in stores.Key Responsibilities:Collaborate with market-level retail specialists to...

  • Senior Tax Manager

    6 dagen geleden

    Arnhem, Gelderland, Nederland UL Solutions Voltijd

    Job SummaryWe are seeking a highly skilled and experienced Tax Leader to join our finance team as a Senior Manager overseeing our tax matters in the EMEA region. This pivotal role will involve leading a team of two people, with a direct reporting line to the US Headquarters Tax Department in Chicago, Illinois USA.The successful candidate will have extensive...

  • High Voltage Operations Specialist

    2 dagen geleden

    Arnhem, Gelderland, Nederland TenneT Voltijd

    Your Role in the Energy TransitionTenneT is driving the energy transition forward, and we are looking for a passionate colleague to contribute to this effort. As an Operating Engineer, you will play a key role in our success by developing concepts and processes to prepare for the operational phase of the 2GW Grid Connection Systems.Your Key...

  • Cloud Database Specialist

    2 weken geleden

    Arnhem, Gelderland, Nederland CCV Voltijd

    Cloud Database SpecialistJob DescriptionAs a Cloud Database Specialist at CCV, you will be responsible for designing, implementing, and maintaining cloud-based database systems. You will work closely with our team to ensure the smooth operation of our cloud infrastructure and provide expert advice on database-related matters.Key ResponsibilitiesDesign and...