EMEA Ecommerce Operations Specialist

4 weken geleden

Arnhem, Gelderland, Nederland Specialized Europe B.V. Voltijd

Job Title: EMEA Ecommerce Operations Specialist

About the Role:

The Ecommerce Operations Coordinator will be working inside of the Digital Commerce team for EMEA involved in the online purchase experience on our 14 European websites, more precisely in the eCommerce Operations team. You will be improving the after sales experience, the payment gateway performance and management, Ecom logistics and the rider post purchase satisfaction, as well as helping countries roll-out improvements and projects along with Specialized Global.

Responsibilities:

  • Support markets in promotional activities by creating and managing coupons, promo rules, and delivery mode adjustments
  • Lead the management of promotional rules in Hybris for the EMEA region
  • Analyze and report on key performance metrics, including weekly/monthly sales, new product sell-through, and offer code performance
  • Manage daily reporting on payments, fraud, and order fallout, preparing monthly reports for stakeholders
  • Support end-to-end projects focused on enhancing the rider experience, particularly in payments, returns, and cancellations (Specialized.com)
  • Lead Platform Operations Reporting for programs such as the Pro Program and Employee Purchase Program, including their variations
  • Manage corporate deals for the Pro Program
  • Lead monthly reviews on Platform Operations performance
  • Conduct financial reconciliation with Swiss teams on a monthly basis
  • Act as the primary contact for local rider care teams, providing immediate support for ecommerce orders and assisting with platform management (Yext, Salesforce)
  • Review cancellations, collaborate with Rider Care teams to recover sales, and offer Pay by Links when necessary
  • Work closely with Customer Service Representatives to enhance the post-sale delivery experience through accurate delivery information

Requirements:

  • 3 years of work experience with ecommerce operation, logistic, consumer service
  • Service oriented and hands-on approach
  • Acute attention to detail in all aspects of responsibilities.
  • Strong and proven analytical skills.
  • Excellent MS Office skills (MS Excel, MS PowerPoint).
  • Service oriented and hands-on approach.
  • Experience with a website back-end platform (Hybris is preferred) and with an ERP (Oracle).
  • Advanced oral and written communication skills (English required, any other European language is a plus).
  • Experience on project management and business development
  • Knowledge and understanding of ecommerce operations and logistics.
  • Good communication with stakeholders at different levels

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