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Senior Retail Operations Manager

1 week geleden


Lelystad, Flevoland, Nederland Batavia Stad Fashion Outlet Voltijd
Job Overview:
We are seeking a skilled and experienced Senior Retail Operations Manager to lead our Batavia Stad Fashion Outlet store. The ideal candidate will have a proven track record in customer service, team management, and sales growth.

Key Responsibilities:
  • Customer Service: Provide exceptional customer experience by anticipating and fulfilling their needs, driving sales growth, and ensuring seamless refund, layaway, and alteration processes.
  • Team Management: Foster a high-performing team by identifying talent, developing skills, training, motivating, scheduling, and resolving conflicts effectively.
  • Store Management: Maintain a clean and well-organized store environment, ensuring timely opening and closing procedures.
  • POS Management: Oversee exchanges, refunds, and till incidents, ensuring accurate transactions and minimizing losses.
  • KPI Management: Monitor, analyze, and report on key performance indicators (KPIs), develop action plans to achieve sales targets, and train the team on best practices.

Requirements:
1-2 years of experience as a Store Manager in a similar-sized store, High School Diploma or Technical Certificate, and proficiency in English, Dutch, and German.