Guest Relations Ambassador
1 maand geleden
About Four Seasons:
At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.
About the Role:
The Guest Relations Agent is the face of our hotel, responsible for ensuring every guest feels welcome and valued. This role requires a warm and welcoming demeanor, excellent communication skills, and the ability to handle guest requests and complaints with professionalism and poise.
Key Responsibilities:
- Provide exceptional guest service, responding to requests and resolving issues in a timely and efficient manner.
- Assist guests with inquiries and provide information about hotel services, hours of operation, and local attractions.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple guest interactions simultaneously.
- Collaborate with other departments to ensure seamless guest experiences, including room assignments, amenities, and special requests.
- Maintain complete knowledge of hotel services, amenities, and local attractions to provide personalized recommendations and insights to guests.
Requirements:
- Fluent English language skills, with excellent communication and interpersonal skills.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Ability to work effectively in a team environment, prioritizing tasks and managing multiple guest interactions simultaneously.
- Strong problem-solving skills, with the ability to think critically and resolve guest complaints in a professional and courteous manner.
- Knowledge of local attractions, events, and activities to provide personalized recommendations and insights to guests.
What We Offer:
At Four Seasons, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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