Assistant Front Office Manager
4 dagen geleden
We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Hyatt Regency Amsterdam. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.
Key Responsibilities- Leadership and Team Management: Supervise, coach, and train the Front Office team to ensure that they are equipped to provide excellent service to our guests.
- Operational Management: Ensure that all Front Office operations are running smoothly and efficiently, including cash handling, room status management, and guest communication.
- Guest Service: Analyze and resolve guest complaints in a timely and professional manner, ensuring that our guests feel valued and respected.
- Communication and Collaboration: Maintain excellent communication with the Housekeeping department, relaying information on guest requests and preferences.
- Reporting and Administration: Prepare schedules, wages, and attendance lists, as well as coordinate reports from guests regarding rooms requiring maintenance.
As a member of our team, you will enjoy a range of benefits and opportunities for growth and development. These include:
- Competitive Salary and Benefits: A comprehensive salary and benefits package, including a travel allowance and uniform.
- Opportunities for Growth and Development: A wide range of training and development opportunities, including access to the Hyatt Learning platform.
- Diverse and Inclusive Work Environment: A welcoming and inclusive work environment, with a focus on diversity, equity, and inclusion.
- International Opportunities: The opportunity to work in a dynamic and international environment, with the possibility of future international transfers.
To be considered for this role, you will need to have:
- At Least 2 Years of Experience: A minimum of 2 years of experience working in a Front Office or similar role, with a strong background in leadership and operations.
- Relevant Qualifications: A relevant degree in Hospitality or Tourism Management, or equivalent experience.
- Language Skills: Excellent language skills in English and Dutch, with the ability to communicate effectively with guests and colleagues.
- Legally Allowed to Work in the Netherlands: A valid work permit for the Netherlands, or an EU/EEA passport.
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