Customer Service Representative
4 dagen geleden
Job Title: Customer Service Representative - Order Management Expert
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Undutchables. As an Order Management Expert, you will be responsible for efficiently handling orders received through multiple channels, overseeing the full order management process, and ensuring customer satisfaction.
Key Responsibilities:
- Efficiently handle orders received through multiple channels
- Oversee the full order management process, from order entry to ensuring customer satisfaction
- Ensure all orders are invoiced correctly and punctually
- Coordinate the logistics of order processing, shipping, and delivery with freight partners
- Act as a point of contact between customers and sales teams
- Work with cross-departmental teams to resolve any order-related issues
- Improve delivery efficiency while managing backorders effectively
- Adhere to financial policies and procedures, contributing to ongoing process enhancements
Requirements:
- Fluent in English
- Experience in providing customer support in a B2B environment
- At least 3 year experience within customer service
- Demonstrated precision in handling and processing orders promptly and correctly, received via multiple platforms
- Outstanding communication, collaboration, and conflict-resolution abilities
- Able to juggle several tasks and priorities, ensuring timely, complete deliveries while efficiently managing backorders to enhance delivery performance
Duration: 9 months
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