Customer Service Representative
4 weken geleden
We are seeking a dedicated Customer Service Representative to join our dynamic team at Undutchables. In this role, you will work closely with various departments to ensure a smooth order flow and efficient processes.
- Collaborate with internal teams to facilitate efficient order flow and processes.
- Engage with customers daily to understand their needs and deliver excellent service.
- Propose appropriate products/services based on customer inquiries and needs.
- Handle pricing sensitive projects and provide options to meet customer budgets.
- Process orders accurately, monitoring transportation and import timelines until delivery and payment are completed.
- Manage after-sales service and complaint resolution with the sales team.
Requirements:
- Previous experience as a Customer Service/Sales Support Representative or in a similar role is advantageous.
- Strong hands-on mentality and attention to detail.
- Result-driven with a solution-oriented approach.
- A positive team player with excellent communication skills.
- Proficient in MS Office applications (Outlook, Excel, PowerPoint, and Word).
- Knowledge of non-EU export procedures and documentation is a plus.
- Proactive with a strong problem-solving mentality and a willingness to learn.
- Fluent in German (mandatory) and proficient in English.
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