Customer Service Ambassador
1 week geleden
About the Role:
We are seeking a highly skilled Customer Service Ambassador to join our dynamic team at Undutchables. As a member of our team, you will play a key role in delivering exceptional customer service and support to our clients.
Main Responsibilities:
- Collaborate with internal teams to ensure efficient order flow and processes.
- Engage with customers daily to understand their needs and deliver excellent service.
- Propose suitable products and services based on customer inquiries and needs.
- Handle pricing-sensitive projects and provide options to meet customer budgets.
- Process orders accurately, monitoring transportation and import timelines until delivery and payment are completed.
- Manage after-sales service and complaint resolution with the sales team.
Requirements:
- Previous experience as a Customer Service/Sales Support Representative or in a similar role is advantageous.
- Strong hands-on mentality and attention to detail.
- Result-driven with a solution-oriented approach.
- A positive team player with excellent communication skills.
- Proficient in MS Office applications (Outlook, Excel, PowerPoint, and Word).
- Knowledge of non-EU export procedures and documentation is a plus.
- Proactive with a strong problem-solving mentality and a willingness to learn.
- Fluent in German (mandatory) and proficient in English.
Why Choose Us:
At Undutchables, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
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