Customer Service Team Manager

3 weken geleden


Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 3.000 - € 3.500

We are looking for a skilled Customer Service Team Manager to lead our team of service professionals. This role requires a strong understanding of customer service principles and the ability to manage a team of customer service representatives.

Key Responsibilities:

  • Manage a team of customer service representatives to ensure excellent customer service delivery
  • Develop and implement customer service strategies to improve customer satisfaction
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Collaborate with other departments to ensure seamless customer service delivery

Requirements:

  • 3-5 years of customer service experience, with at least 1-2 years of team lead experience
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and manage multiple priorities

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