Customer Success Advocate

4 dagen geleden

Den Haag, Zuid-Holland, Nederland Solera Voltijd
Digital Identity Onboarding Specialist

The Role
We are looking for a Digital Identity Onboarding Specialist to onboard, manage, and enable new customers onto our Identity Platform and Trust Services. The Specialist owns the hand-off from sales, and coordinates key activities around training, activation, and learning for customers. The Specialist must be able to plan and execute daily and weekly, required activities and be adept at multi-tasking, using Customer Relationship Management (CRM) and other organizational tools. This role must be comfortable interacting with customers and multiple internal stakeholders across Digidentity to ensure customers are communicated with and set up adequately for onboarding. The Specialist will help grow our customer base in The Netherlands while ensuring that our customer retention levels remain high.

Responsibilities
• Provide professional training and onboarding support to new customers
• Lead, drive and coordinate activities around onboarding and enablement for customers and work with multiple stakeholders across departments
• Support our opportunity management process for building sales pipeline
• Learn and support customer health and metrics with Account Managers, and key stakeholders throughout onboarding and during the learning period.
• Perform other duties and analysis as assigned by customer success management such as improvement projects or professional development activities for the Specialist or their team
• Solve and address issues or problems for customers working with our service desk, finance department, sales team, etc. so customer satisfaction remains at high levels

Requirements
Provide professional training and onboarding support to new customers
Lead, drive and coordinate activities around onboarding and enablement for customers and work with multiple stakeholders across departments
Support our opportunity management process for building sales pipeline
Learn and support customer health and metrics with Account Managers, and key stakeholders throughout onboarding and during the learning period.
Perform other duties and analysis as assigned by customer success management such as improvement projects or professional development activities for the Specialist or their team
Solve and address issues or problems for customers working with our service desk, finance department, sales team, etc. so customer satisfaction remains at high levels

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