Customer Service Experience Lead

8 uur geleden

Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

The ideal candidate for this role is a highly organized Customer Service Experience Lead who can effectively oversee the full order management process. This includes efficiently handling orders received through multiple channels, ensuring accurate and timely invoicing, and coordinating logistics with freight partners. Strong communication and collaboration skills are essential for success in this position. Experience in providing customer support in a B2B environment and a proven track record of precision in handling and processing orders are also crucial.

Key Responsibilities:

  • Efficiently handle orders received through multiple channels
  • Ensure accurate and timely invoicing
  • Coordinate logistics with freight partners
  • Act as a point of contact between customers and sales teams
  • Work with cross-departmental teams to resolve order-related issues

Requirements:

  • Business fluent in German (preferably C2 level speaker)
  • Fluent in English
  • Experience in providing customer support in a B2B environment
  • At least 3 years of experience in customer service
  • Outstanding communication, collaboration, and conflict-resolution abilities

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