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Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our growing team at Undutchables. As a key member of our customer service team, you will play a pivotal role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service to our clients through various communication channels, including phone, email, and online platforms.
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, support, and coaching to ensure they meet their performance goals.
  • Process Improvement: Analyze and improve our customer service processes to ensure efficiency, effectiveness, and customer satisfaction.
  • Communication: Collaborate with internal teams, including warehouse and logistics, to ensure seamless communication and resolution of customer issues.
  • Problem-Solving: Utilize independent judgment to resolve complex customer issues and escalate when necessary.
Requirements:
  • Language Skills: Proficiency in English is required, with German language skills being a plus.
  • Education: An associate's or bachelor's degree is preferred.
  • Experience: 3-5 years of customer service experience, with 1-2 years of team lead experience being desirable.
  • Skills: Excellent customer service skills, strong communication and problem-solving skills, and the ability to work in a fast-paced environment.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.