EU Customer Service Program Manager
4 dagen geleden
Amazon CS Netherlands B.V. - K32 is seeking an experienced Sr. Program Manager to join our European Customer Service team.
About the RoleThis key position will drive a high-visibility Customer Service Voice of Customers (VOC) program directly impacting the EU customer experience.
We are looking for an expert Program Manager who has owned and delivered complex expansion programs preferably within the customer service sector or in the area of retail.
The successful candidate will be responsible for defining, designing, and driving the program's vision and roadmap.
Key Responsibilities:- Define the direction for the program and gain consensus at all levels within Amazon's Customer Service.
- Interact with cross-disciplinary teams like Customer Service Operations, Retail, Seller Services, and Transportation to design standard operational procedures and processes.
- Prioritize and plan projects to execute on process and technical requirements.
- Schedule resources and manage cross-functional teams to deliver projects.
- Monitor execution and ensure delivery quality, ensuring overall program integrity.
- Anticipate risks, resolve issues, and initiate corrective action as necessary.
- Manage dependencies between projects and negotiate trade-offs.
- Expert stakeholder management and relationship building skills.
We require the following qualifications:
BASIC QUALIFICATIONS- Experience in program or project management- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS- Experience leading process improvements in the retail industry.
We offer a competitive salary and benefits package, including opportunities for growth and professional development.
Based on your skills and experience, we estimate this role offers a salary range of €80,000 - €110,000 per year.
Please note that salary details may vary based on individual circumstances and location.
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