EU Customer Service Program Manager

4 dagen geleden


Den Haag, Zuid-Holland, Nederland Amazon CS Netherlands B.V. - K32 Voltijd

Amazon CS Netherlands B.V. - K32 is seeking an experienced Sr. Program Manager to join our European Customer Service team.

About the Role

This key position will drive a high-visibility Customer Service Voice of Customers (VOC) program directly impacting the EU customer experience.

We are looking for an expert Program Manager who has owned and delivered complex expansion programs preferably within the customer service sector or in the area of retail.

The successful candidate will be responsible for defining, designing, and driving the program's vision and roadmap.

Key Responsibilities:
  • Define the direction for the program and gain consensus at all levels within Amazon's Customer Service.
  • Interact with cross-disciplinary teams like Customer Service Operations, Retail, Seller Services, and Transportation to design standard operational procedures and processes.
  • Prioritize and plan projects to execute on process and technical requirements.
  • Schedule resources and manage cross-functional teams to deliver projects.
  • Monitor execution and ensure delivery quality, ensuring overall program integrity.
  • Anticipate risks, resolve issues, and initiate corrective action as necessary.
  • Manage dependencies between projects and negotiate trade-offs.
  • Expert stakeholder management and relationship building skills.

We require the following qualifications:

BASIC QUALIFICATIONS- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS- Experience leading process improvements in the retail industry.

We offer a competitive salary and benefits package, including opportunities for growth and professional development.

Based on your skills and experience, we estimate this role offers a salary range of €80,000 - €110,000 per year.

Please note that salary details may vary based on individual circumstances and location.



  • Den Haag, Zuid-Holland, Nederland Amazon CS Netherlands B.V. - K32 Voltijd

    About the RoleAmazon's Customer Service department in the Netherlands is seeking an experienced Senior Program Manager to join our team. As a key member of the European Customer Service team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key...


  • Den Haag, Zuid-Holland, Nederland Amazon CS Netherlands B.V. - K32 Voltijd

    About Amazon CS Netherlands B.V. - K32We are seeking an experienced Sr. Program Manager to join our European Customer Service team.Job SummaryThe successful candidate will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.About the RoleYou will be responsible...


  • Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 3.000 - € 3.500

    We are looking for a skilled Customer Service Team Manager to lead our team of service professionals. This role requires a strong understanding of customer service principles and the ability to manage a team of customer service representatives.Key Responsibilities:Manage a team of customer service representatives to ensure excellent customer service...


  • Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Customer Service and Sales SupportOur client is seeking a dedicated professional to join their dynamic team as a Customer Service and Sales Support Representative. In this role, you will work closely with various departments to ensure a smooth order flow and efficient processes.Responsibilities:Collaborate with internal teams to facilitate efficient order...

  • Customer Service Ambassador

    3 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    About the Role:We are seeking a highly skilled Customer Service Ambassador to join our dynamic team at Undutchables. As a member of our team, you will play a key role in delivering exceptional customer service and support to our clients.Main Responsibilities:Collaborate with internal teams to ensure efficient order flow and processes.Engage with customers...


  • Den Haag, Zuid-Holland, Nederland Euclid Network Voltijd

    Job Summary:We are seeking a skilled and proactive EU-Funding Project Manager to lead our work in identifying and developing new opportunities for EN and its members, as well as implementing EU co-funded projects.


  • Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Customer Service/Sales Support RepresentativeAt Undutchables, we are seeking a skilled Customer Service/Sales Support Representative to join our team. In this role, you will work closely with various departments to ensure a smooth order flow and efficient processes.Main ResponsibilitiesDaily Communication: Engage with customers to understand their needs and...

  • Program Development Manager

    3 weken geleden


    Den Haag, Zuid-Holland, Nederland Stichting White Helmets Foundation Voltijd

    {"job_title": "Program Development Manager", "job_summary": "Job SummaryThe Program Development Manager is responsible for designing, developing, and structuring proposals to secure institutional donor grants for the White Helmets. This role will work closely with the Monitoring and Evaluation (M&E) and program delivery teams to assess community needs and...


  • Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Customer Service and Sales Support RoleAt Undutchables, we are seeking a highly skilled Customer Service and Sales Support Specialist to join our dynamic team. In this role, you will work closely with various departments to ensure a smooth order flow and efficient processes. Your primary responsibilities will include daily communication with customers to...


  • Den Haag, Zuid-Holland, Nederland beBee Professionals Voltijd

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries via phone, email, and chatTroubleshooting customer issues and providing technical supportInvestigating customer complaints and resolving them in a timely mannerDocumenting customer...


  • Den Haag, Zuid-Holland, Nederland beBee Professionals Voltijd

    Customer Relations SpecialistbeBee Professionals is seeking a highly skilled Customer Relations Specialist to provide exceptional customer service and support to our clients.The ideal candidate will possess excellent communication and interpersonal skills, as well as a strong customer service background. Key responsibilities include:Responding to customer...


  • Den Haag, Zuid-Holland, Nederland beBee Professionals Voltijd

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication and customer service skills, as well as a strong understanding of customer service principles and practices.Responsibilities: Respond to customer inquiries and resolve...


  • Den Haag, Zuid-Holland, Nederland beBee Professionals Voltijd

    Customer Care SpecialistBeBee Professionals is seeking a skilled Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of delivering top-notch customer service.Key Responsibilities:Respond to customer inquiries and resolve...


  • Den Haag, Zuid-Holland, Nederland Solera Voltijd

    Job Title: Customer Service RepresentativeLocation: RemoteCompany: SoleraAs a Customer Service Representative at Solera, you will be an integral part of our dynamic team, providing exceptional support to our global clientele. Your primary responsibility is to deliver comprehensive customer support across multiple channels. The goal is to assist every...

  • Customer Service Lead

    2 weken geleden


    Den Haag, Zuid-Holland, Nederland Solera Voltijd

    Job Title: Customer Service RepresentativeLocation: The Hague, NetherlandsCompany: DigidentityAs a Customer Service Representative at Digidentity, you will be an integral part of our dynamic team, providing exceptional support to our global clientele. Based in The Hague, Netherlands, you will be at the forefront of delivering first-class customer service,...

  • Customer Service Specialist

    4 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Key Responsibilities:Order Management: Efficiently handle orders received through multiple channels, overseeing the full order management process from entry to customer satisfaction.Logistics Coordination: Coordinate order processing, shipping, and delivery with freight partners, ensuring timely and correct invoicing.Cross-Departmental Collaboration: Work...

  • Project Manager

    1 maand geleden


    Den Haag, Zuid-Holland, Nederland Euclid Network Voltijd

    Job DescriptionWe are seeking a highly skilled and experienced Project Manager to join our team at Euclid Network. As a key member of our team, you will be responsible for managing and executing EU-funded projects, ensuring they are delivered on time, within budget, and to the highest standards.Key ResponsibilitiesProject Management (50%):Drive the...

  • Program Development Manager

    1 maand geleden


    Den Haag, Zuid-Holland, Nederland Stichting White Helmets Foundation Voltijd

    About Stichting White Helmets FoundationStichting White Helmets Foundation (SWHF) is a non-profit organization based in the Netherlands. The Foundation aims to provide aid to communities and persons recovering from conflicts and disasters, as well as support justice, accountability, rule of law, human rights efforts, and international advocacy and research...

  • Customer Service Team Lead

    4 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Customer Service Team LeadWe are seeking a skilled Customer Service Team Lead to join our growing team at Undutchables. As a key member of our customer service team, you will play a pivotal role in providing exceptional customer experiences through multiple communication channels.Key Responsibilities:Serve as the primary point of contact for customers and...

  • Customer Service Team Lead

    3 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are seeking a skilled and dedicated Team Lead to join our Customer Service team. As the initial point of contact for customers, you will play a pivotal role in providing exceptional customer experiences through multiple communication channels.Key Responsibilities:Serve as the primary point of contact for customers and team members, setting an example for...