Fashion Store Supervisor
2 maanden geleden
About the Role
The successful candidate will be responsible for leading a high-performing team in a luxury retail environment, fostering a positive and professional team environment that promotes trust, integrity, and superior performance standards.
Key Responsibilities
- Provide guidance and support to Client Advisors to ensure their development and motivation are ongoing, and their sense of belonging is high.
- Participate in attracting, recruiting, and onboarding a high-performing team.
- Lead the execution of clienteling activities with the team, developing actions to reach clear goals and KPIs.
- Manage the customer flow on the shop floor, ensuring no client is left unattended and exceptional service is delivered.
- Manage and resolve customer issues, delighting and retaining the client relationship.
- Monitor the performance of assigned categories and propose action plans to reach targets.
- Partner with the Store Manager and Merchandising team to provide effective feedback on products, stock situation, and specific category requests to grow the business.
- Partner with the Store Manager and Visual Merchandising team to provide insights to maximize category potential while maintaining the image and merchandising guidelines of the store.
Requirements
- Proven experience in a managerial role within fashion retail, preferably luxury.
- Proven ability to drive results, commercial awareness, and business acumen.
- Experience of clienteling and CRM.
- Talent for managing, coaching, and developing a team.
- Comfortable working in a fast-paced environment.
- Fluency in English, any additional languages would be a plus.
About Gucci Netherlands B.V.
Gucci is a company that values diversity, talent, and uniqueness. We invite you to join our team and contribute to our success.
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