IT Support Specialist

4 dagen geleden


Amsterdam, Noord-Holland, Nederland bid. Voltijd

We are seeking a dedicated IT professional to join our team. As an IT Support Specialist, you will be responsible for ensuring that all technical and quality standards are met while delivering a high level of customer satisfaction.

Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving various software and hardware issues. Your work will directly impact our clients' ability to operate efficiently and effectively.

Main Accountabilities:

  • Collaborates with clients to identify problems and develop effective technical solutions.
  • Responds to or escalates calls within given timeframes. Performs installation and maintenance of client systems.
  • Develops and maintains client relationships, identifying opportunities to expand service agreements.
  • Assists in development of test and repair processes.
  • Liaises with help desks, support centers etc.
  • Performs troubleshooting and problem resolution.

Requirements and Qualifications:

  • 3 years of experience in a field service representative or similar role
  • Experience with managing and preserving technical equipment
  • Critical thinking and problem-solving skills
  • Team player with effective time-management skills
  • Great interpersonal and communication skills
  • Accustomed to using mobile tools and applications

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