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Senior Manager Payment Operations Specialist
2 maanden geleden
Circle K Europe is seeking a highly skilled Senior Manager Payment Operations to join our European team with responsibility for the BeNeLux and Germany markets.
This is a business-critical role that requires a strong understanding of payment operations, card issuing, and payment processing. The successful candidate will be responsible for ensuring end-to-end quality and performance across our payment processes, integrating and optimizing our current issuing, processing, and settlement setup for bank cards and private label fuel cards.
The ideal candidate will have proven experience working in technology-driven environments at the intersection of business and IT, preferably from the card and payments industry. They will be responsible for contributing to strategy development, supporting operational implementation of global and regional payment initiatives, and managing and optimizing card issuing and acquiring vendor performance.
The Senior Manager Payment Operations will play a pivotal role in securing operational excellence, security, and stability of critical payment processes in BeNeLux and Germany. They will be responsible for defining and implementing future state card and payment architecture and operating model, driving standardization and efficiency in end-to-end processes, and ensuring continuous compliance, security, and stability for card and payment systems.
The successful candidate will have a strong business acumen, analytical mindset, and keen interest in cards and payment technology. They will be fluent in English and have excellent communication skills. The role is flexible, with a preference for a location in BeNeLux or Germany.
Main Responsibilities:
- Contribute to strategy development and support operational implementation of global and regional payment initiatives.
- Support definition of vendor strategy and optimization of current and future state card issuance and PSP vendor mix.
- Manage and optimize card issuing and acquiring vendor performance against cost and efficiency targets.
- Play a central role in integration projects, including standardization of platforms and process efficiencies across fuel card issuance and bank card processing.
- Contribute to defining and implementing future state card and payment architecture and operating model.
- Responsible for defining, measuring, and follow-up of key vendor performance KPIs/SLAs.
- Support incident handling processes and optimize pre-, during-, and post-incident processes to improve robustness.
- Act as subject matter expert in strategic projects covering card issuing and payment processing platforms, including virtual card issuance, EV charging, mobile payments, etc.
- Drive standardization and efficiency in end-to-end processes from card issuing to payment acceptance and settlement through close collaboration with key internal stakeholders.
- Ensure continuous compliance, security, and stability for card and payment systems in close collaboration with European compliance lead and IT security lead.
- Help define compliance scope for BeNeLux and German markets and support required PSP license applications and implementation.
- Responsible for regional compliance processes related to certifications and fraud management and prevention, including investigation, mitigation, and reporting.
Main Competences and Experiences:
- Relevant higher education (5-7 years, Master in business administration, economics, technology, etc.).
- Years of experience from payments and financial services, management consulting, and/or cross-functional roles in comparable organizations.
- Detailed technical and commercial insight into payment industry generally and fuel cards specifically.
- Solid experience with process optimization and operating model design and implementation, with management consulting toolbox and problem-solving skillset.
- Experience working with large data sets and presenting complex materials structured and simplified.
- Experience working with diverse range of multinational stakeholder groups across multiple functional disciplines, including experience from Business and IT.
- Strong business acumen, analytical mindset, and keen interest in cards and payment technology.
- Experience with financial services/payments regulations and compliance processes is an advantage.
- Fluent in English (oral and written).
Personal Skills:
- Pro-active, flexible with a positive can-do-attitude in a fast-paced business environment.
- Analytical, structured, and commercially astute.
- Team player, with strong relationship building, inter-personal, and influencing skills.
- Excellent English oral and written communication skills.
What You Can Expect at Circle K:
Our office employment opportunities offer you career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here's some of the exciting perks we offer:
- We are a proud receiver of the Gallup Exceptional Workplace Award (GEWA) for 3 years in a row.
- Complete benefits packages (health insurance, pension contribution, etc.).
- Paid time off plan including vacation, sick days, and personal days.
- Work in a collaborative, dynamic, high-performing, and diverse team.
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
- Hybrid work to allow a sustainable work-life balance.
At Circle K, our culture is shaped by our team members and how we treat each other. Our guiding principles are the core values we live by and inform all our actions and business decisions. You can find them at https://www.circlek.com/careers/our-culture/. We hope they resonate with you and look forward to discussing them during your interview.
