Customer Operations Specialist
3 dagen geleden
At Mondu, we're committed to delivering exceptional customer experiences to businesses using our payment solutions. Our Operations Team plays a crucial role in ensuring seamless interactions between our customers and our services. As a Customer Operations Specialist, you'll be responsible for addressing customer inquiries and issues, collaborating with internal teams, and providing top-notch support to our customers.
This is a part-time or full-time opportunity with an initial contract of 6 months. You'll have the chance to work in a dynamic environment, collaborating with teams from various departments, such as Customer Success, Accounting, and Product.
Key Responsibilities- Deliver outstanding customer service and support across multiple channels.
- Develop creative problem-solving approaches and take ownership of customer projects.
- Communicate effectively with customers through various channels and at different stages of their customer journey.
- Exceed customer expectations by taking responsibility for their problems and finding suitable solutions in collaboration with internal and external stakeholders.
- Utilize available tools for issue resolution and propose improvements to tools and processes.
To succeed in this role, you'll need:
- Strong interpersonal skills with an empathetic, friendly, and diplomatic approach.
- Proficiency in both written and spoken Dutch and good English language skills.
- Prior experience in customer service or operations, along with familiarity with helpdesk applications (Zendesk, Freshdesk, HubSpot, etc.), is advantageous but not mandatory.
- Attentiveness and a natural inclination to assist others when needed.
- Commitment to precise and open communication.
- Speaking German would be a plus.
- €1000 per year for learning and development opportunities.
- €300 per year for team-building activities.
- 28 vacation days per year (increasing by 1 day every year up to 30).
- Work from our Amsterdam office 2 days a week.
- Take advantage of our Workation policy, allowing for up to 6 weeks of work outside the Netherlands (some restrictions apply).
- Subsidized membership options for physical and mental well-being with ClassPass.
- €30 per month of mobility allowance.
- Tax relief for payments into our Business Bike scheme.
- Accelerate your career and take ownership of your work and development in a flat hierarchy where 360 feedback is encouraged.
At Mondu, we're building a Buy Now, Pay Later solution for B2B e-commerce businesses. We're committed to disrupting the payment experience and becoming the leader in B2B payments. Our business will address a new set of customer needs in a vast new market segment. To achieve this, we'll need to re-invent core parts of the payment experience to serve the needs of business customers. We're looking for talented individuals to join our team and help us grow at a phenomenal pace.
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