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Virtual Assist Support Technician

1 maand geleden


Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd
About the Role:

We are seeking a skilled Virtual Assist Support Technician to join our team at Ecolab. As a key member of our team, you will be responsible for delivering exceptional service to our customers and colleagues, leveraging the latest digital technologies to resolve a wide range of queries and incidents.

Key Responsibilities:

- Provide timely and effective support to customers and colleagues, using your technical expertise to troubleshoot and resolve issues

- Collaborate with field teams and other technical teams to ensure seamless service delivery and high first-time fix rates

- Develop and maintain effective relationships with customers and stakeholders, providing actionable feedback and insights to improve our service

Requirements:

- Proficient in English and one of the following European languages: French, German, Italian, or Dutch

- Experience in customer service or a comparable field, with a strong focus on results and a commercial mindset

- Ability to work independently and as part of a team, with a healthy dose of self-reflection and cultural awareness

What We Offer:

- A unique opportunity to join a dynamic team with the freedom and responsibility of a start-up, backed by the resources of a Fortune 500 company

- Extensive opportunities for personal development and training, with a focus on empowering our staff to deliver exceptional service

- A collaborative and international company culture, with a strong emphasis on diversity and inclusion