Front Office Night Receptionist
3 weken geleden
At Swissôtel Amsterdam, we are seeking a highly motivated and detail-oriented Front Office Night Receptionist to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our night shift, providing exceptional guest service, and maintaining the highest standards of quality and safety.
Key Responsibilities:
Welcoming and checking in/out guests, taking and processing walk-in reservations, and resolving guest complaints in a professional and courteous manner.
Providing accurate and efficient service at the front desk, including answering phone calls, handling guest inquiries, and processing transactions.
Ensuring the safety and security of all guests and colleagues, including conducting regular rounds and monitoring the hotel's security systems.
Supporting the night audit process, including generating reports and maintaining accurate records.
Requirements:
HBO or MBO work and thinking level, with a minimum of 1 year of experience in the hotel industry, preferably in a night shift role.
Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Proficiency in Opera Cloud and other relevant software systems.
A strong commitment to providing exceptional guest service and maintaining the highest standards of quality and safety.
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