Returns Operations Coordinator
7 dagen geleden
In this role, you will be stationed at our outsourced logistics facility, playing a crucial part in managing our intricate returns process and rework services. Your responsibilities will include overseeing the coordination of return activities with our third-party logistics (3PL) partner, ensuring alignment with various commercial sectors within Mettler Toledo regarding returns, troubleshooting issues, and providing first-level support for operational processes.
Key Responsibilities
- Facilitate efficient return and rework operations.
- Act as the primary on-site contact for resolving return and rework challenges, offering hands-on assistance and troubleshooting for both system and operational matters.
- Collaborate with the global METTLER TOLEDO network for advanced support on complex issues.
- Conduct thorough process analyses to identify and implement improvements.
- Work on IT enhancements related to returns in partnership with 3PL and IT teams.
- Manage the local IT infrastructure and provide troubleshooting as necessary.
- Ensure global consistency in processes and tools utilized.
- Lead and promote continuous improvement initiatives and training programs related to returns.
- Develop, establish, and uphold operational standards (SOPs, WIs) in close collaboration with both 3PL and METTLER TOLEDO.
Qualifications
- Bachelor's degree in logistics engineering, industrial engineering, electronics, mechanical engineering, or a related field.
- A minimum of 2 years of experience in an engineering role within a logistics or production environment, preferably with a focus on return processing.
- Proficient IT knowledge, particularly in network management and troubleshooting.
- Strong understanding of business processes and technical requirements.
- Experience in stakeholder communication and collaboration with 3PL partners.
- Demonstrated skills in continuous improvement and problem-solving.
- Familiarity with standard tools such as 8D/CAPA.
- Knowledge of SAP systems.
- Proficient in MS Office applications (Outlook, PowerPoint, Excel).
- Fluent in English, both spoken and written; Dutch language skills are a plus.
What We Offer
- A competitive benefits package.
- Pension plan.
- 25 vacation days plus 9 ADV.
- Free parking and convenient access to public transport.
- Engaging and diverse tasks in an innovative, international setting, with opportunities for global networking and career advancement.
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