Guest Service Manager at The Hoxton, Lloyd
6 dagen geleden
About the Role
We are looking for a Guest Service Manager to join us at The Hoxton, Lloyd Amsterdam. Reporting to our Front Office Manager, you will be responsible for providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated.
About The Hoxton
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We want to be more than just a place to stay - we aim to provide a welcoming space where guests can hang out alongside the locals and feel at home.
Key Responsibilities
- Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable experience for our guests.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
What We're Looking For
We're looking for individuals who are passionate about hospitality, have a positive impact on the people they interact with, and are not precious about getting things done. If you're up for trying new things and have a good sense of humour, we'd love to hear from you.
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