Customer Support Specialist
1 maand geleden
We zijn op zoek naar een klantgerichte en commerciële klantenservice specialist die zich kan inzetten voor onze opdrachtgever. Als klantenservice specialist ben je verantwoordelijk voor het bieden van de best mogelijke service aan onze klanten. Jouw doel is om hen te ondersteunen bij het behalen van hun doelen.
Jij bent het eerste aanspreekpunt voor alles wat met product- en serviceleveringen te maken heeft. De nadruk ligt op het coördineren en afhandelen van klantorders binnen de afgesproken contractuele kaders. Daarnaast bewaak je de leverprestaties en stuur je bij waar nodig om deze te verbeteren.
Onze opdrachtgever streeft naar verdere professionalisering van de klantenservice activiteiten. Jij speelt hierbij een belangrijke rol door samen met je collega's voortdurend te werken aan verbeteringen. Het uiteindelijke doel is een tevreden klant, ondersteund door efficiënte en soepele werkprocessen voor jou en je team.
Functie-eisen
- Hbo werk- en denkniveau, bij voorkeur in bedrijfskunde of een commerciële richting;
- Minimaal 2 jaar ervaring in commerciële, service- of supply chain functies;
- Ervaring met het werken in een ERP-systeem;
- Vermogen om kritisch naar eigen werkzaamheden en processen te kijken;
- Uitstekende communicatieve vaardigheden en een goede beheersing van zowel de Nederlandse als Engelse taal, zowel mondeling als schriftelijk.
Arbeidsvoorwaarden
Na een periode van detachering, heb je de mogelijkheid om bij onze opdrachtgever in dienst te treden. Naast een uitdagende functie waarin groei centraal staat, bieden wij uitstekende arbeidsvoorwaarden. De salarisrange ligt tussen de €3000 en €4500 bruto per maand.
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