Customer Service Representative
6 dagen geleden
Hellios Information BV is a prominent supplier information and risk management company operating in the financial services sector.
Salary and BenefitsThe competitive salary for this role is approximately €45,000 per annum. Additionally, you can expect:
- 25 days holiday per annum.
- A blended working arrangement.
- Home-to-work travel expenses.
This Client Relationship Specialist role is integral to our operations team, where you will build meaningful client relationships, ensure seamless onboarding, and validate data with precision.
You will be the voice of our services, showcasing benefits to customers through 40+ outbound calls daily. You will also:
- Validate online questionnaires with precision.
- Log and update customer records accurately.
- Advise and process fee payments for customers.
- Utilise validation processes in our business system.
- Identify and implement process improvements.
- Actively participate in team meetings.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Project Manager.
You will also make 40+ outbound calls daily, explaining service benefits, log customer contact, activity, and outcomes in the CRM system, provide clear information to supplier customers, address various customer inquiries and concerns, and handle subscription fee discussions.
RequirementsWe are looking for an individual with:
- Previous customer service experience.
- Working knowledge of data management, analysis, and process improvement.
- Proven ability to meet deadlines and targets through inbound and outbound calls.
- Adaptable to the evolving needs of a growing business.
- HBO-level education or equivalent (preferable).
- Exceptional accuracy, attention to detail, and organisational skills.
- Proficient in Excel and other MS Office applications.
- Articulate with a confident telephone manner.
- Strong interpersonal and communication skills.
- Commitment to delivering excellent customer service.
- Fluent in Dutch and English.
We value individuals who are passionate about delivering exceptional customer service, thrive in dynamic environments with opportunities for growth, and are committed to delivering unparalleled service quality and innovative technology.
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