Cloud Infrastructure Specialist
3 weken geleden
About Microsoft
Microsoft's mission is to empower every person and organization on the planet to achieve more. With a global portfolio of over 200 data centers in 32 countries, our cloud services support more than 1 billion customers and 20 million businesses worldwide.
A Day in the Life
As a Data Center Technician, you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. You will work closely with experienced colleagues to deliver core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Responsibilities
- Contribute to issue tracking through escalations and seek guidance from more experienced technicians to resolve issues efficiently and effectively.
- Participate in daily safety briefings, complete required training, and comply with safety procedures to ensure a safe working environment.
- Maintain a strong client focus and understand the impact of your work on ticket completion and assigned tasks.
- Collaborate with team members to share information, contribute to regular meetings, and stay apprised of others' work status.
- Prioritize tasks and manage time effectively to meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Requirements
- Completed High/Secondary School, GED, or equivalent experience and basic knowledge of computer hardware and components.
- Ability to meet Microsoft security screening requirements, including a Microsoft Cloud Background Check.
- Preferred qualifications: 1+ years' experience supporting IT equipment or related technology, applicable certifications such as CompTIA A+, Server+, Network+ or Basic Structure Cabling (BSC).
Compensation and Benefits
Estimated annual salary range for this role is $60,000-$80,000 depending on location. Microsoft offers a comprehensive benefits package, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and generous time away. We also offer opportunities to network and connect with colleagues globally.
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