Global Technical Operations Specialist
1 maand geleden
Job Summary
We are seeking a skilled Global Technical Operations Specialist to join our team at Alfa Laval Nijmegen B.V.
About Us
Alfa Laval is a market leader in gas treatment systems and services, developing, selling, and producing equipment for the maritime industry to support customers in meeting current and future needs in emission reduction and safety.
Our Service team has a strong global presence through multiple service- and distribution centres. As a service organization, we are customer-focused, act as a reliable partner, and ensure care-free operation at predictable costs by offering an extensive service portfolio.
Job Description
You will be responsible for providing first-line technical support for emergency cases and planned services to Marine customers and Sales Companies, remotely.
- Remote trouble shooting, identification, and analysis of the problem.
- Acts as a technical planner for trouble-shooting tasks in coordination with the Global Marine Coordinator to fine-tune tasks in terms of needed skills, tools, additional parts, timing of work. Identification of FSE skills, tools, spare parts & equipment needed on board. Creation of service requests.
- Ability to handle all major products and applications at least within one BU.
- Quality check of reports and documentation of all performed service tasks.
- Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks.
- Hand over to Global Marine Coordinator.
- Training of local FSE. Acts as a regional knowledge and skill transfer from Central BU technical specialists and cascades this out to local SC upon need.
- Support of claim handling.
Requirements
You must have:
- Bachelor Marine degree (or comparable).
- Experience in the Marine industry.
- Proactive and customer-centric approach to remote support.
- Maintaining both internal and external relationships professionally.
- Providing feedback from troubleshooting cases and on-board visits within the organization.
- Support line for the Service engineers who visit on board to perform different service jobs.
- English is a must as the job is performed in the English language.
What We Offer
The estimated salary for this position is between €55,000 - €70,000 per year, depending on experience. The company also offers 24 vacation days, 13 ADV days, a performance bonus of up to 10% of your annual salary, and a company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.
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