Customer Experience Research Specialist

4 weken geleden

Rotterdam, Zuid-Holland, Nederland All About Expats Voltijd
Job Title: CX Research Consultant

We are seeking a highly skilled CX Research Consultant to join our team at All About Expats. As a CX Research Consultant, you will play a crucial role in delivering impactful research projects from start to finish.

Responsibilities:
  • Translate client needs into compelling research proposals, leveraging your expertise in quantitative research and customer experience.
  • Manage CX projects, overseeing them from initial design to final delivery, ensuring timely and high-quality results.
  • Translate research findings into actionable insights that influence strategy, processes, services, and communications, driving business growth and customer satisfaction.
  • Conduct presentations, workshops, and interactive sessions for clients to share findings and recommendations, effectively communicating complex research insights.
  • Share your expertise through writing blogs, mentoring colleagues, and training junior team members, fostering a culture of knowledge sharing and growth.
Requirements:
  • At least 5 years of relevant experience as a quantitative researcher, with a strong passion for Customer Experience and a commercial mindset.
  • Proficiency in handling research data using SPSS and Excel, with a proven ability to analyze complex data sets and draw meaningful insights.
  • A strong customer-oriented drive with excellent communication skills, able to effectively collaborate with clients and team members.
  • Proactive, ambitious, and open to feedback, with a willingness to provide it to others, and a good fit for an open, flat, and self-organizing work environment.
Benefits:

This position offers the opportunity to work on a variety of exciting research projects while collaborating closely with clients and team members. You will play a crucial role in shaping customer experiences and contributing to the overall strategy of the company.

This position sponsors work visas for the Netherlands and accepts English speakers. If you have a similar background, please apply as you might suit some of our other vacancies from other clients, or send us your CV as an open application.

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