Huidige banen gerelateerd aan Logistics Operations Quality Coordinator - Amsterdam, Noord-Holland - Expeditors
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Logistics Operations Quality Coordinator
2 maanden geleden
At Expeditors, we are seeking a highly skilled Logistics Operations Quality Coordinator to join our team in Amsterdam, NL. As a key member of our operations team, you will play a crucial role in ensuring the accuracy and timeliness of On Time In Full (OTIF) reason coding related to quality issues in customer shipments.
Key Responsibilities:- Enhance Customer Relationships: Identify areas for improvement in the overall customer experience and develop strategies to enhance customer satisfaction.
- OTIF Reason Code Validation: Perform regular in-depth analysis of OTIF reason code submissions to ensure accuracy and validate, correct, and finalize OTIF reason codes in ticket submissions.
- Quality Metrics Monitoring: Monitor and maintain the accuracy of customer core OTIF metrics, communicating any potential risks to stakeholders.
- Root Cause Corrective Actions: Take ownership and create effective Root Cause Corrective Actions (RCCAs) and identify critical issues that impact OTIF realization.
- Insight Presentation: Summarize and present key insights and trends gleaned from reason code validation, RCCAs, and quality issues to stakeholders.
- Continuous Improvement: Translate trends and insights into continuous improvement opportunities with a significant impact on OTIF realization.
- Impact Measurement: Measure the impact and value of identified insights and recommendations, prioritizing them accordingly.
- Reporting and Communication: Collaborate in the development and updating of weekly reports, dashboards, and presentations that provide stakeholders with insights into quality and continuous improvement.
- Education: Bachelor's degree with a specialization in Supply Chain or related field or equivalent experience.
- Experience: 3+ years logistics, supply chain, large scale warehouse operations or related experience.
- Skills: 1+ years experience with problem solving via data analysis including suggesting, implementing and tracking process improvements. Knowledge of Kaizen, Lean, Six Sigma, SQL and dashboard reporting is preferred.
- Language: English language proficiency required.
Additional Information: This is not a remote position, and the successful candidate must be based in Amsterdam, NL.
