Digital Transformation Specialist
7 dagen geleden
At ING, we are committed to delivering a superior experience for our customers and employees. As a Digital Transformation Specialist, you will play a crucial role in achieving this ambition by creating new and improved experiences and customer journeys to increase the usage of our features and employee satisfaction.
Your main responsibilities will include working according to the ING Agile way of working as part of the Chapter 'Customer and employee interaction'. This chapter consists of digital experts that understand the end user needs of customers and employees. You will translate qualitative and quantitative data into relevant insights and use them to develop and optimize digital interactive services and functionalities across countries and domains.
We are looking for someone with minimum 3-5 years experience in implementing journeys and features in an agile development lifecycle (preferably for a mobile app). You should have hands-on experience as an end user (or as a stakeholder in IT implementation) of Salesforce or any equivalent CRM application. Analytical and structured thinking is essential, as well as the ability to analyse complex situations and translate requirements into features and 'user stories'.
You will be working on sales journeys that add the most value, describing requirements, using data, employee feedback and relevant tooling. You will work together with developers that technically implement the requirements, communicate new features to our users, and measure the usage to identify improvements.
The estimated salary for this position is around €80,000 - €110,000 per year, depending on your qualifications and experience. Additionally, you can expect a range of benefits including 24-27 vacation days, a pension scheme, 13th month salary, Individual Savings Contribution (BIS), 8% Holiday payment, and personal growth opportunities.
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