Client Support Specialist for Weight Loss Programs

7 dagen geleden

Amsterdam, Noord-Holland, Nederland Aever Clinics Voltijd

About Aever Clinics:

Aever Clinics is a rapidly growing medspa in the Netherlands, dedicated to delivering exceptional aesthetic and wellness treatments. Our weight loss program, including GLP-1 treatments, is designed to support clients on their journey to achieving their health goals safely and effectively.

Role Overview:

We are looking for a Client Support Specialist to provide dedicated support to our clients undergoing weight loss treatments. This role ensures a seamless and supportive experience by following up with clients, addressing concerns, assisting clinic managers, and driving business growth by owning the process and customer relationships.

Key Responsibilities:

  • Serve as the primary point of contact for clients undergoing weight loss treatments.
  • Conduct follow-up calls and messages to check on client progress, answer questions, and offer guidance.
  • Ensure adherence to treatment plans by monitoring client compliance and scheduling necessary follow-ups.
  • Document client interactions, progress, and any concerns in the clinic's system.
  • Work closely with medical professionals and clinic managers to provide feedback on patient experiences.
  • Assist in resolving client concerns and escalate issues when necessary.
  • Provide educational materials and resources to support clients in their weight loss journey.
  • Support administrative tasks related to the weight loss program as needed.
  • Chase leads and ensure all potential clients are engaged and converted effectively.
  • Place orders related to weight loss treatments and client needs.
  • Assist doctors in arranging prescriptions and coordinating necessary approvals.
  • Set up video conferencing for remote consultations and follow-ups.
  • Drive for sales targets and ensure revenue goals are met.
  • Take full ownership of the process and customer books, ensuring a smooth, results-driven experience for every client.

Qualifications & Skills:

  • Experience in a client support, sales, patient coordination, or healthcare-related role preferred.
  • Strong communication and interpersonal skills.
  • Ability to provide empathetic and professional support to clients.
  • Organized, detail-oriented, and capable of multitasking.
  • Sales-driven mindset with a proactive approach to achieving targets.
  • Familiarity with weight loss treatments, including GLP-1 medications, is a plus.
  • Proficiency in Dutch and English is required.

Why Work with Us?

  • Be part of a rapidly growing and innovative clinic.
  • Work in a supportive and dynamic team environment.
  • Opportunity to make a meaningful impact on clients' health journeys.
  • Competitive salary and benefits package.

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