Service Coordinator Fieldservice

1 week geleden


Gorkum, Zuid-Holland, Nederland Damen Shipyards Voltijd

We are seeking a highly skilled Field Service Coordinator to join our team at Damen Services. As a Field Service Coordinator, you will be responsible for planning, coaching, and developing Field Service Engineers to ensure the quality requirements and delivery reliability of the department are met.

Key Responsibilities:

  • Assessing requests for staffing and deploying the right employees;
  • Managing and monitoring the deployment of employees in terms of quality and planning;
  • Registering feedback from the field;
  • Co-monitoring the departmental budget in the area of tools and training;
  • Coordinating with all teams within Damen Services;
  • Evaluating project execution and checking for full completion (reports/claims);
  • Initiating and assessing improvements at product, service, and process level;
  • Conducting performance and assessment interviews with, and contributing to the personal development of employees in such a way that the group of Field Service Engineers can continue to meet the current and future requirements of the customer.

Requirements:

  • Several years of work experience in a service organization, in the field of planning and a dynamic working environment;
  • Good command of the English language verbally and in writing, (and preferably also the Dutch language);
  • A pragmatic, persuasive Field Service Coordinator with a people-minded approach;
  • Decisive and at the same time flexible in your way of working;
  • Able to influence, put things into perspective, and also knows how to have the patience that is sometimes needed to achieve results;
  • Well able to manage expectations;
  • Technical specialist knowledge/experience is an advantage;

What We Offer:

  • Personal guidance, freedom, varied work, and a work environment where your opinion counts;
  • An excellent benefits package tailored to your experience and education level;
  • An international work environment;
  • Various growth and development opportunities;
  • Open, informal, no-nonsense culture with short communication lines;
  • An active social environment in terms of business culture, events, and sports.


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