Service Coordinator Fieldservice
1 week geleden
We are seeking a highly skilled Field Service Coordinator to join our team at Damen Services. As a Field Service Coordinator, you will be responsible for planning, coaching, and developing Field Service Engineers to ensure the quality requirements and delivery reliability of the department are met.
Key Responsibilities:
- Assessing requests for staffing and deploying the right employees;
- Managing and monitoring the deployment of employees in terms of quality and planning;
- Registering feedback from the field;
- Co-monitoring the departmental budget in the area of tools and training;
- Coordinating with all teams within Damen Services;
- Evaluating project execution and checking for full completion (reports/claims);
- Initiating and assessing improvements at product, service, and process level;
- Conducting performance and assessment interviews with, and contributing to the personal development of employees in such a way that the group of Field Service Engineers can continue to meet the current and future requirements of the customer.
Requirements:
- Several years of work experience in a service organization, in the field of planning and a dynamic working environment;
- Good command of the English language verbally and in writing, (and preferably also the Dutch language);
- A pragmatic, persuasive Field Service Coordinator with a people-minded approach;
- Decisive and at the same time flexible in your way of working;
- Able to influence, put things into perspective, and also knows how to have the patience that is sometimes needed to achieve results;
- Well able to manage expectations;
- Technical specialist knowledge/experience is an advantage;
What We Offer:
- Personal guidance, freedom, varied work, and a work environment where your opinion counts;
- An excellent benefits package tailored to your experience and education level;
- An international work environment;
- Various growth and development opportunities;
- Open, informal, no-nonsense culture with short communication lines;
- An active social environment in terms of business culture, events, and sports.
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