Product Specialist
6 dagen geleden
About the Role
We are seeking a Digital Product Expert to join our team and support our payment factory capability.
As a Product Specialist, you will be responsible for providing functional user and incident resolution support for assigned business solutions.
You will analyze and separate incidents from problems and be part of the solution.
Additionally, you will perform administrative tasks, create and maintain How-to guides and other training materials, and support change requests for assigned business solutions.
Key responsibilities include:
- Be the solution expert in operational matters for assigned business solutions
- Provide functional user and incident resolution support for assigned business solutions
- Analyze and separate incidents from problems and be part of the solution
- Perform administrative tasks, like creation of new user accounts, providing user grants etc.
- Create and maintain How-to guides and other training materials
- Responsible for training the users, both online and face-to-face meetings
- Support change requests for assigned business solutions
- Solution Testing and validate new functionalities
- Responsible to keep the communication material to end users up to date
- Develop learning & communication content (e.g. release notes)
- Troubleshoot and diagnose potential issues
About Us
We offer positions that will challenge your skills and let you grow.
Our vision, to create a better everyday life for the many people, influences everything we do.
Fulfilling the IKEA vision requires a strong, efficient and sustainable business setup.
That's why it's built on a franchise system.
The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept, and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees.
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