Order Desk Associate

4 dagen geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd
Job Summary

As an Order Desk Associate at Undutchables, you will play a vital role in delivering exceptional service to our dealers. Your primary responsibility will be to process and support orders from initial contact through to delivery. This involves accurately entering orders into our system, responding to dealer inquiries, and handling inbound and outbound calls to ensure clear and effective communication.

Key Responsibilities

Accurately enter orders received through phone, email, or online portals into our system.
Respond to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system.
Handle inbound calls and proactively make outbound calls to dealers to ensure clear and effective communication.
Strive to deliver an exceptional experience for our dealers by anticipating their needs and providing the best possible ETA using available resources.
Manage and resolve order-related complaints within the ticketing system, escalating complex issues to the appropriate department or team lead as needed.

Requirements

Proficient communication skills in German and English, both written and verbal, with Dutch being a plus.
MBO level, achieved through education or equivalent experience.
1-2 years of experience in customer service, order processing, or a related field.
Excellent verbal and written communication skills in both German and English, with proficiency in Dutch being an advantage.
Strong knowledge of Microsoft Word, Excel, and Outlook, with experience with Microsoft Dynamics being preferred.
Ability to use multiple systems and screens simultaneously while assisting dealers over the phone.
Good organizational and teamwork skills, with the ability to manage shifting priorities in a fast-paced environment and meet deadlines.
Strong interpersonal skills with the ability to communicate clearly and professionally.
Attention to Detail: High level of accuracy and attention to detail in data entry.

About Us

Undutchables is a company that values exceptional customer service and strives to deliver top-tier service to our dealers. We are looking for a skilled Order Desk Associate to join our team and contribute to our mission of providing an exceptional experience for our customers.
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