Deal Optimization Analyst

3 dagen geleden


Utrecht, Utrecht, Nederland KnowBe4 Voltijd

About KnowBe4

We are a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations globally. Our mission is to empower employees to make smarter security decisions every day.

We value radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Our team is passionate about delivering exceptional customer service and driving revenue growth.

Job Summary

We are seeking a detail-oriented Deal Desk Analyst with exceptional customer service skills to join our dynamic global Revenue Operations team. This individual will help build up our Deal Desk team, supporting mainly EMEA and APJ regions, and provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms to maximize revenue.

Key Responsibilities

  • Provide guidance and support to the Sales and Customer Success teams as they build business cases for exception requests.
  • Help design, build, and support the end-to-end deal desk processes and policies, including liaising with stakeholders in Legal, Finance, Order Processing, Sales, and Customer Success to expedite deal approvals and deal bookings.
  • Collaborate with IT to define, design, document needs for enhancing systems and reporting and maintain data hygiene across sales-related databases and tools.
  • Measure and report on key performance indicators to track the progress, effectiveness, and efficiency of Deal Desk operations and provide transparency to our internal customers.
  • Optimize the deal desk processes to improve deal velocity and sales productivity.

Requirements

  • Bachelor's degree in Business Administration, Finance, or a related field required.
  • 2 years Deal Desk experience in a SaaS company.
  • Proficiency with Salesforce, CPQ, and Excel.
  • Exceptional analytical abilities and relentless attention to detail.
  • Energetic self-starter with a 'Sales/Customer Success Friendly' mentality who thrives in building trust and rapport in a cross-functional team setting.

What We Offer

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.


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