Deal Desk Analyst

2 dagen geleden


Utrecht, Utrecht, Nederland KnowBe4 Voltijd
About KnowBe4

KnowBe4 is a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations worldwide. Our mission is to empower employees to make smarter security decisions, every day.

Job Summary

We are seeking a detail-oriented Deal Desk Analyst with exceptional customer service skills to join our dynamic global Revenue Operations team. This individual will help build up our Deal Desk team, supporting mainly EMEA and APJ regions, and provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms to maximize revenue.

Key Responsibilities
  • Provide guidance and support to the Sales and Customer Success teams as they build business cases for exception requests.
  • Help design, build, and support the end-to-end deal desk processes and policies, including liaising with stakeholders in Legal, Finance, Order Processing, Sales, and Customer Success to expedite deal approvals and deal bookings.
  • Collaborate with IT to define, design, document needs for enhancing systems and reporting and maintain data hygiene across sales-related databases and tools.
  • Measure and report on key performance indicators to track the progress, effectiveness, and efficiency of Deal Desk operations and provide transparency to our internal customers.
  • Optimize the deal desk processes to improve deal velocity and sales productivity.
Requirements
  • Bachelor's degree in Business Administration, Finance, or a related field required.
  • 2 years Deal Desk experience in a SaaS company.
  • Proficiency with Salesforce, CPQ, and Excel.
  • Exceptional analytical abilities and relentless attention to detail.
  • Energetic self-starter with a 'Sales/Customer Success Friendly' mentality who thrives in building trust and rapport in a cross-functional team setting.
What We Offer

We offer a competitive compensation package, including company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit our website.


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