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About KnowBe4
We are a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations globally. Our mission is to empower employees to make smarter security decisions every day.
We value radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Our team is passionate about delivering exceptional customer service and driving revenue growth through strategic deal optimization.
Job Summary
We are seeking a detail-oriented Deal Desk Analyst with exceptional customer service skills to join our dynamic global Revenue Operations team. This individual will provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms to maximize revenue.
Key Responsibilities
- Support mainly EMEA and APJ regions, with occasional support to the Americas
- Help design, build, and support end-to-end deal desk processes and policies
- Provide guidance and support to Sales and Customer Success teams as they build business cases for exception requests
- Identify and report on the need for policy and process changes, recommend, design, implement, and communicate updates/changes to internal teams
- Collaborate with IT to define, design, document needs for enhancing systems and reporting
- Measure and report on key performance indicators to track the progress, effectiveness, and efficiency of Deal Desk operations
- Help utilize pricing tools and ensure that all discounts and special pricing arrangements adhere to company policies
- Facilitate deal approvals by compiling necessary information for presentation to stakeholders for decision-making
- Ensure that data related to deals is accurately entered and managed within Salesforce
Requirements
- Bachelor's degree in Business Administration, Finance, or a related field required
- 2 years Deal Desk experience in a SaaS company
- Proficiency with Salesforce, CPQ, and Excel
- Exceptional analytical abilities and relentless attention to detail
- Energetic self-starter with a 'Sales/Customer Success Friendly' mentality who thrives in building trust and rapport in a cross-functional team setting
- Ability to handle stress with a positive, calm, and data-driven approach, focused on company objectives
- Operate with honesty, integrity, transparency, enthusiasm, and respect for others
What We Offer
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code in a modern, high-tech, and fun work environment.
