Release Manager
3 dagen geleden
We are seeking an experienced Release Manager to join the Yacht team in a key role. This individual will be responsible for managing the release lifecycle of our products while also handling Level 3 support tickets.
Job Overview
The successful candidate will have strong experience in Release Management within an Agile environment, with a proven track record of delivering high-quality software releases on time and within scope.
Key Responsibilities:
- Release Management:
- Plan, coordinate, and manage end-to-end release processes for multiple projects.
- Schedule, manage, and communicate releases across the internal community.
- Work closely with Product Owners, Product Managers, Scrum Masters, and development teams to ensure timely and smooth delivery of releases.
- Ensure that releases are delivered on time and within scope, while maintaining high-quality standards.
- Lead release planning meetings and manage release readiness reviews.
- Level 3 Support (Incident Management):
- Triage and distribute Level 3 support tickets, ensuring timely and effective solutions for critical production issues.
- Work closely with the development and operations teams to track and resolve complex issues.
- Provide clear communication and updates to stakeholders on the status of critical support cases.
- Act as an escalation point for major incidents and manage them through to resolution.
Requirements:
- Strong understanding of SAFe framework and Agile development methodologies.
- Proven experience in Release Management within an Agile or SAFe environment.
- Experience handling Level 3 Support for critical production issues.
- Solid planning and coordination experience for managing topics on a User Story level.
- Excellent communication and coordination skills to work with cross-functional teams and manage stakeholder expectations.
- Experience in IT service management tools.
- Effective interpersonal and communication skills.
- Proficiency in English is required, French or Dutch is an asset.
- Able to create and monitor KPIs monthly to inform decision-making.
Preferred Qualifications:
- Experience in the software or technology industry, preferably Legisway or other Legal management solutions.
- Understanding of Support processes methodology and procedures.
- Knowledge of cloud infrastructure and DevOps practices.
- Certifications in SAFe or other Agile methodologies.
Salary: The estimated annual salary for this position is $120,000 - $180,000 depending on location and experience.
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