IT Support Specialist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Sungrow - EMEA Voltijd
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Sungrow - EMEA. As a 2nd Line IT Support Expert, you will provide advanced technical support and troubleshooting to resolve complex IT issues that cannot be addressed by the 1st line support team.

Key Responsibilities
  • Advanced Technical Support:
    • Respond to and resolve escalated IT support tickets that require deeper technical expertise.
    • Provide advanced troubleshooting for MS Office 365, Exchange, and Azure issues.
    • Assist users with complex setup, configuration, and maintenance tasks for hardware and software.
  • Incident and Problem Management:
    • Identify and diagnose recurring issues and contribute to problem management processes.
    • Collaborate with 1st line support to develop and implement long-term solutions.
    • Maintain accurate documentation of incident resolution steps and best practices.
  • System and Network Maintenance:
    • Perform advanced system maintenance tasks such as software updates, backups, and patch management.
    • Monitor and optimize system performance and reliability.
    • Ensure security and compliance of IT systems through regular updates and monitoring.
  • Collaboration and Escalation:
    • Work closely with 1st line support to provide guidance and mentorship.
    • Escalate critical issues to 3rd line support or external vendors as necessary.
    • Participate in cross-functional team meetings to align IT support with business needs.
  • User Assistance and Training:
    • Provide in-depth guidance and training to end-users on IT best practices and advanced software usage.
    • Develop and maintain comprehensive documentation for complex support issues and solutions.
    • Conduct IT training sessions for users to enhance their technical skills.
  • Data Management and Reporting:
    • Analyze support ticket data to identify trends and recommend improvements.
    • Generate detailed reports on IT support metrics and performance for management review.
    • Maintain accurate and up-to-date records of hardware and software inventory.
Requirements
  • Proven experience with MS Office 365, Exchange, and Azure.
  • Hands-on experience with IT helpdesk software such as Jira, Zendesk, and Zoho Desk.
  • Structured, efficient, and independent working style.
  • Good English communication skills, both written and oral.
  • Ready to work in an international dynamic environment.
Preferred Skills
  • Experience with IT Service Management (ITSM) and ITIL frameworks.
  • Data-driven mindset with strong analytical skills.
  • Attention to detail and a commitment to delivering high-quality work.
  • Familiarity with network administration, including VPNs, firewalls, and VoIP systems.
About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All. With 500+GW of clean power presently installed worldwide, we are on the road to success. Welcome at Sungrow.

  • IT Support Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Zenda Support Voltijd

    Werken bij Zenda SupportBen jij op zoek naar een nieuwe uitdaging?We zijn op zoek naar een IT Support Specialist die bij ons team past.Wat bieden wij?Een brutosalaris tot wel €3500 per maand;De mogelijkheid om ongelimiteerd én kosteloos certificeringen te behalen;Even geen opdracht? Bij ons krijg je ook dan gewoon salaris;Persoonlijke coaching en...

  • IT Support Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Total IT Global Voltijd

    Total IT Global is a leading, integrated IT solutions provider offering holistic, vendor agnostic, hardware and managed service solutions for workspaces, data centres and cloud infrastructures in over 128 countries. The company helps high growth enterprises navigate their entire IT asset lifecycle, from hardware provisioning, professional services,...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Total IT Global Voltijd

    Total IT Global is a leading provider of integrated IT solutions, offering holistic, vendor-agnostic hardware and managed service solutions for workspaces, data centers, and cloud infrastructures in over 128 countries.The RoleYour responsibilities will include:Providing technical support for Windows 7-10, Microsoft Active Directory, MS Office 365, PC...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Total IT Global Voltijd

    Total IT Global is a leading provider of integrated IT solutions, offering holistic and vendor-agnostic services for workspaces, data centers, and cloud infrastructures across 128 countries.The RoleYour responsibilities will include:Providing technical support for Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation, and...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland LOGEX Voltijd

    Wij zoeken een IT Support SpecialistBij LOGEX zijn wij op zoek naar een IT Support Specialist die zich kan inzetten voor onze klanten in de gezondheidszorg. Als IT Support Specialist ben je verantwoordelijk voor het ondersteunen van onze klanten bij het gebruik van onze softwaretoepassingen. Je bent in staat om complexe problemen op te lossen en je hebt een...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Atlas Copco Voltijd

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Atlas Copco. As an IT Support Specialist, you will be responsible for providing high-quality IT services to our organization.Key ResponsibilitiesProvide full onsite/desk side support to end users for all their IT issues, service/change requestsDeploy, upgrade, and refresh PCs...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tempo Team Voltijd

    We zoeken een ervaren IT support specialist die kan helpen bij het oplossen van IT problemen voor collega's. Als IT support specialist ben je verantwoordelijk voor het beantwoorden van telefonische en online vragen, het oplossen van problemen en het bieden van ondersteuning aan collega's.Je taken:Beantwoord telefonische en online vragenOplos problemen en...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tempo Team Voltijd

    Wij zoeken een IT Support SpecialistBen jij een gedreven en communicatief vaardige IT specialist die graag werkt in een dynamische omgeving? Dan zijn wij op zoek naar jou!Als IT Support Specialist bij Tempo Team help je collega's en klanten met IT-problemen en -vragen. Je bent verantwoordelijk voor het oplossen van problemen, het bieden van ondersteuning en...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tempo Team Voltijd

    Wij zoeken een IT Support SpecialistBen jij een IT expert met minimaal 2 jaar ervaring in het helpen van collega's met IT problemen? Lees dan snel verder.Wat bieden wij jou?Een uurloon tussen de €19,56 en €27,54Werk voor 6 maanden met kans op verlengingWerk thuis en op kantoor 32 of 36 uur per week, jij kiestOntwikkel jezelf met gratis cursussenWat ga je...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Amsterdam Data Collective Voltijd

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Amsterdam Data Collective. As an IT Support Specialist, you will be responsible for ensuring the optimal performance and functionality of our hardware, software, and IT-related systems.Key Responsibilities- Troubleshoot and resolve technical issues related to hardware, software,...

  • "IT Support Specialist Amsterdam"

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland jobfinityobfinity Voltijd

    IT Support Specialist AmsterdamBen jij net klaar met school of heb je na je IT studie nog geen leuke baan gevonden?Voor een klant in de luchtvaartbranche zoeken wij een startende IT'er. Jouw carrière krijgt een kickstart met dit mooie bedrijf op je cv.Werkzaamheden IT Support SpecialistIn deze functie ga jij support leveren op applicaties.Profiel IT Support...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ESP Global Services Voltijd

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at ESP Global Services. As the IT Support Specialist, you will be responsible for providing on-site IT support to our clients, resolving desktop problems, and maintaining hardware in line with defined operating procedures and contractual service levels.Key Responsibilities- Install,...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland SkySys Voltijd

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at SkySys. As an IT Support Specialist, you will be responsible for providing technical support for all End User Computing devices, including laptops, desktops, and mobility devices, for office-based staff at our site. Your primary goal will be to...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Assent Voltijd

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Assent. The successful candidate will provide technical support to employees, troubleshoot technology issues, and maintain asset inventory.Key Responsibilities:Configure and setup technology systems for Assent team membersProvide IT system and hardware...

  • IT Support Specialist Amsterdam

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland jobfinityobfinity Voltijd

    IT Support Specialist AmsterdamWe zijn op zoek naar een IT Support Specialist die zich kan vinden in een dynamische en groeiende omgeving. Als IT Support Specialist ben je verantwoordelijk voor het bieden van ondersteuning aan onze medewerkers op het gebied van IT.VerantwoordelijkhedenJe bent het aanspreekpunt voor de eerstelijns support partners;Je levert...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Avantium Voltijd

    Job Title: IT Support SpecialistAvantium is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in providing technical assistance to end-users with hardware, software, and network systems.Key Responsibilities:Handle client requests and inquiries via the service desk ticketing system, email, Teams, or...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Sungrow - EMEA Voltijd

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Sungrow - EMEA. As a key member of our IT department, you will provide advanced technical support and troubleshooting to resolve complex IT issues.Key Responsibilities:Advanced Technical Support: Respond to and resolve escalated IT support tickets, provide advanced...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Vandebron Voltijd

    About the RoleVandebron is seeking a skilled IT Support Specialist to join our Digital Workspace team. As an IT Support Specialist, you will be responsible for managing access to our business applications, maintaining efficient workstations, and shaping the overall digital workspace experience at Vandebron.Key ResponsibilitiesManage and continuously improve...

  • IT Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Atlas Copco Voltijd

    IT Onsite Support EngineerAbout the RoleWe are seeking a highly skilled and experienced IT Onsite Support Engineer to join our team at Atlas Copco. As a key member of our IT department, you will be responsible for providing high-quality IT services to our employees and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesProvide onsite...

  • IT Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Atlas Copco Voltijd

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Atlas Copco. As an Onsite IT Engineer, you will be responsible for providing high-quality IT services to our organization.Key ResponsibilitiesProvide full onsite/desk side support to end users for all their IT issues, service/change requestsDeploy, upgrade, and refresh PCs and...